Inpatient Transport Dispatcher (Part-time, Day shift)

Hudson Regional Hospital; Hoboken (NJ); On-site; USD 28,000 - 40,000; Part time

Job summary

Hoboken University Hospital is seeking an Inpatient Transport Dispatcher on a part-time day shift basis. This role coordinates and dispatches patient transportation requests to support timely, safe movement of patients within the hospital.

The position requires prioritizing requests, communicating with nursing units and transport personnel, and maintaining accurate dispatch records. Weekend shifts are Saturday and Sunday from 6:30 am to 3:00 pm. High school diploma or equivalent is required.

Qualifications

• High school diploma or equivalent required.
• Experience in hospital operations, dispatching, or related coordination preferred.
• Familiarity with electronic dispatch systems preferred.

Responsibilities

• Receive, review, enter, and prioritize inpatient transportation requests through the hospital's designated dispatch system.
• Dispatch transport personnel based on patient location, destination, priority, transporter availability, and operational requirements.
• Monitor active assignments and transporter status to ensure requests are addressed and completed in a timely manner.
• Coordinate patient transports to and from inpatient units, the Emergency Department, diagnostic imaging, procedural areas, rehabilitation, and other authorized hospital locations.
• Communicate with nursing units, clinical departments, and transport personnel regarding pickup locations, destinations, delays, cancellations, and changes in patient readiness.

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Inpatient Transport Dispatcher (Part-time, Day shift)

HOB INHOUSE TRANS EXP HOB PT NBU Hourly Hoboken University Hosiptal, Hoboken, NJ, US

30+ days ago Requisition ID: 4013

Salary Range: $25.00 To $25.00 Hourly

The Inpatient Transport Dispatcher coordinates and dispatches patient transportation requests throughout the hospital to support timely, safe, and efficient movement of patients between departments and designated locations. The dispatcher serves as the central point of communication between nursing units, clinical departments, transport personnel, and hospital operations.

The position monitors incoming requests, assigns and prioritizes transportation tasks, tracks transporter availability and assignment status, and communicates delays or operational concerns to the appropriate personnel. The dispatcher maintains accurate records of transport requests and completed assignments and supports efficient utilization of transportation resources.

Essential Duties and Responsibilities

Receive, review, enter, and prioritize inpatient transportation requests through the hospital's designated dispatch system.

Dispatch transport personnel based on patient location, destination, priority, transporter availability, and operational requirements.

Monitor active assignments and transporter status to ensure requests are addressed and completed in a timely manner.

Coordinate patient transports to and from inpatient units, the Emergency Department, diagnostic imaging, procedural areas, rehabilitation, and other authorized hospital locations.

Communicate with nursing units, clinical departments, and transport personnel regarding pickup locations, destinations, delays, cancellations, and changes in patient readiness.

Escalate urgent, delayed, or unresolved transport requests to the appropriate supervisor or clinical department.

Reassign transportation tasks as needed to respond to changing workloads, staffing levels, and patient care priorities.

Maintain accurate dispatch records, including request times, assignment details, status updates, delays, cancellations, and completion times.

Monitor pending and outstanding requests to prevent missed assignments and unnecessary delays.

Coordinate shift handoffs by communicating pending transports, unresolved issues, staffing concerns, and other operational information.

Report equipment issues, staffing shortages, service interruptions, and other barriers affecting transportation operations.

Follow hospital policies regarding patient identification, confidentiality, infection prevention, safety, and escalation of patient-related concerns.

Maintain professional and courteous communication with patients, team members, visitors, and clinical staff.

Assist with monitoring department performance indicators, including response times, turnaround times, assignment volume, and transporter productivity.

Perform other duties as assigned by the department supervisor or manager.

Qualifications

Education

High school diploma or equivalent required.

Additional coursework or training in healthcare operations, logistics, dispatching, or customer service preferred.

Experience

Prior dispatching, hospital operations, patient transportation, call center, or related coordination experience preferred.

Experience working in a hospital or other healthcare environment preferred.

Familiarity with electronic dispatch systems and computerized tracking tools preferred.

The Inpatient Transport Dispatcher coordinates and dispatches patient transportation requests throughout the hospital to support timely, safe, and efficient movement of patients between departments and designated locations. The dispatcher serves as the central point of communication between nursing units, clinical departments, transport personnel, and hospital operations.

The position monitors incoming requests, assigns and prioritizes transportation tasks, tracks transporter availability and assignment status, and communicates delays or operational concerns to the appropriate personnel. The dispatcher maintains accurate records of transport requests and completed assignments and supports efficient utilization of transportation resources.

Essential Duties and Responsibilities

Receive, review, enter, and prioritize inpatient transportation requests through the hospital's designated dispatch system.

Dispatch transport personnel based on patient location, destination, priority, transporter availability, and operational requirements.

Monitor active assignments and transporter status to ensure requests are addressed and completed in a timely manner.

Coordinate patient transports to and from inpatient units, the Emergency Department, diagnostic imaging, procedural areas, rehabilitation, and other authorized hospital locations.

Communicate with nursing units, clinical departments, and transport personnel regarding pickup locations, destinations, delays, cancellations, and changes in patient readiness.

Escalate urgent, delayed, or unresolved transport requests to the appropriate supervisor or clinical department.

Reassign transportation tasks as needed to respond to changing workloads, staffing levels, and patient care priorities.

Maintain accurate dispatch records, including request times, assignment details, status updates, delays, cancellations, and completion times.

Monitor pending and outstanding requests to prevent missed assignments and unnecessary delays.

Coordinate shift handoffs by communicating pending transports, unresolved issues, staffing concerns, and other operational information.

Report equipment issues, staffing shortages, service interruptions, and other barriers affecting transportation operations.

Follow hospital policies regarding patient identification, confidentiality, infection prevention, safety, and escalation of patient-related concerns.

Maintain professional and courteous communication with patients, team members, visitors, and clinical staff.

Assist with monitoring department performance indicators, including response times, turnaround times, assignment volume, and transporter productivity.

Perform other duties as assigned by the department supervisor or manager.

Qualifications

Education

High school diploma or equivalent required.

Additional coursework or training in healthcare operations, logistics, dispatching, or customer service preferred.

Experience

Prior dispatching, hospital operations, patient transportation, call center, or related coordination experience preferred.

Experience working in a hospital or other healthcare environment preferred.

Familiarity with electronic dispatch systems and computerized tracking tools preferred.

Part-time, Saturday and Sunday from 6:30 am - 3pm.