Inpatient & Outpatient Case Management Lead

Duke Clinical Research Institute; Durham (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Duke University Hospital is seeking a seasoned Manager to lead the Case Management Department across inpatient and outpatient settings. You will supervise Case Managers and Clinical Social Workers, standardize workflows, ensure regulatory compliance, and partner with leadership to drive staffing, education, and process improvements.

The role emphasizes collaboration, performance management, and data-driven oversight to optimize patient flow and care coordination within the Duke Health system.

Qualifications

• BSN or MSW required.
• Minimum 5 years of relevant experience.
• Current North Carolina RN licensure or NC Social Work licensure required.

Responsibilities

• Supervise Case Managers and Clinical Social Workers in inpatient and outpatient settings.
• Oversee workflow standards, regulatory compliance, and policy adherence.
• Manage recruitment, onboarding, and staff evaluations.
• Monitor productivity and staffing; lead leadership rounds.
• Collaborate on process improvements and data reporting with leadership.

Skills

Care coordination

Discharge planning

Leadership

Communication

Data analysis

Regulatory knowledge

Education

BSN or MSW

Tools

Canopy

InterQual

PC proficiency

Job description

Duke University Hospital is seeking a seasoned Manager to lead the Case Management Department across inpatient and outpatient settings. You will supervise Case Managers and Clinical Social Workers, standardize workflows, ensure regulatory compliance, and partner with leadership to drive staffing, education, and process improvements.

The role emphasizes collaboration, performance management, and data-driven oversight to optimize patient flow and care coordination within the Duke Health system.