Case Management Leader - Patient Flow & Operations

Duke University; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Duke University Hospital in Durham, NC seeks a Manager for the Case Management Department. The role leads Case Managers and Clinical Social Workers in inpatient and outpatient settings, ensuring workflow standards, regulatory compliance, and staff development. A BSN or MSW and 5 years of relevant experience are required.

You will collaborate with leadership to optimize staffing, educate teams, and drive performance improvements across case management functions within Duke Health.

Qualifications

• Experience in care coordination and discharge planning.
• Strong leadership and communication skills.
• Familiarity with regulatory standards and performance improvement.

Responsibilities

• Supervise Case Managers and Clinical Social Workers in inpatient and outpatient settings.
• Operationalize workflow standards and ensure regulatory adherence.
• Recruit, hire, onboard and retain Case Management staff.
• Oversee schedules, productivity, and staff evaluations.
• Collaborate with leadership on process improvements and education.

Skills

Care coordination

Discharge planning

Leadership

Communication

Data analysis

Project management

Education

BSN or MSW

Tools

Canopy

InterQual

Job description

Duke University Hospital in Durham, NC seeks a Manager for the Case Management Department. The role leads Case Managers and Clinical Social Workers in inpatient and outpatient settings, ensuring workflow standards, regulatory compliance, and staff development. A BSN or MSW and 5 years of relevant experience are required.

You will collaborate with leadership to optimize staffing, educate teams, and drive performance improvements across case management functions within Duke Health.