Inpatient - Front Office Specialist

SSTAR; Fall River (MA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Disability insurance

Vision insurance

Flex spending account

Employee discounts

CEU opportunities

Weekly Friday off with four-day end

Job summary

SSTAR is seeking an entry-level Front Office professional to be the face and voice of the facility. You will handle admissions, greet clients, manage phone calls, and support daily operations with energy and attention to detail.

Typical duties include insurance coordination, data entry, payments, and daily coordination with support teams. The role offers a Monday–Friday schedule in a dynamic, compassionate setting.

Qualifications

• GED/HS education required.
• Basic clerical skills and familiarity with office equipment.
• Understanding of Substance Use Disorder helps in client interactions.

Responsibilities

• Reception and client services: manage front office and greet clients.
• Answer and triage incoming calls and handle requests.
• Admissions and intake for clients seeking admission.
• Coordinate insurance authorization.
• Data entry for admissions and discharge forms.
• Enter financial/insurance information and liaise with Billing.
• Process payments for the department.
• Update bed availability voicemail and MBHA website.
• Sort mail and assist with clerical tasks and chart handling.
• Daily coordination with Kitchen Manager and Accountant.

Skills

Communication

Customer service

Organizational skills

Attention to detail

Phone management

Data entry

Education

GED/HS

Job description

• Job Level:Entry Level (less than 2 years)

We are looking for a vibrant, organized, and welcoming Front OfficePerson to be the face and voice of SSTAR! As the very first point ofcontact for our facility, you will play a truly vital role in creatinga positive experience for our clients, managing admissions, andkeeping our daily operations running smoothly. If you thrive in adynamic environment where your energy, compassion, and attention todetail make a real difference in people's lives every day, we wouldlove to have you join the SSTAR team!

Hourly Rate:

$17.62 - $21.58/hour, with your specific starting ratedetermined by your background and experience level.

Schedule:

• Standard Hours: Monday - Friday, 9:00 AM - 5:00 PM
• Work-Life Balance Perk: When you work your weekendrotation, you get the surrounding Friday and Monday completelyoff, giving you a built-in four-day weekend
• 403B
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability,Life, Critical Illness, Accident and Disability Insurances

Key Responsibilities:

• Reception & Client Services: Responsible for all aspects ofthe Front Office, including assisting all who present at the FrontOffice and receiving client drop-offs.
• Phone Management: Answers all incoming phone calls, triages allcalls, and handles requests where feasible.
• Admissions & Intake: Responsible for intakes on clientslooking for admission on the phone and in person.
• Insurance Coordination: Responsible for insurance authorization.
• Data Entry: Responsible for data entry of EISM Admission andDischarge forms.
• Financial Records: Responsible for entering allFinancial/Insurance information into the computer. Works with theBilling Office to resolve discrepancies.
• Payment Processing: Responsible for taking in all payments for ourBIP Department.
• Status Updates: Responsible for updating voicemail of bedavailability and updating the MBHA website.
• Mail Distribution: Sorts mail and distributions.
• Staff Support: Performs word processing for all Inpatient Staff.
• Office Administration: Faxing, Xeroxing, and scanning all client'scharts, rids, lab work, and medical records.
• Daily Coordination: Complete and sends daily food count forclients and staff to Kitchen Manager and Accountant.

Hourly Rate:

$17.62 - $21.58/hour, with your specific starting ratedetermined byyour background and experience level.

Experience and Skills:

• Education: GED/HS
• Work Experience: 1-2 years’ medicalfront office experience highly desirable
• Licensing: None
• Certification(s): None
• Knowledge: Basic clerical skills inoperating office equipment such as word processing, faxing,Xeroxing and data entry. Understanding of Substance Use Disorder.