Program Manager - Inpatient (CSS)

Wiels; Fall River (MA); On-site; USD 61,000 - 84,000; Full time

Benefits offered by this job

401K/403B contributions

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Flexible Spending Account

CEUs

Voluntary benefits

Job summary

Wiels in Fall River, MA seeks a Program Manager to lead the Clinical Stabilization Services (CSS) unit, overseeing daily operations and staff development. You will interpret directives, supervise staff, and participate in on-call rotations to ensure high-quality care in an inpatient setting.

Responsibilities include admissions coordination, scheduling, and ensuring compliance with licensure and EHR documentation.

Qualifications

• Minimum of 5 years of experience in an inpatient setting with Substance Use Disorder (SUD) patients.
• Minimum of 2 years of previous experience in staff supervision.
• Education includes a High School Diploma; Bachelor's degree preferred.
• Certifications in Drug and Alcohol or related field required (e.g., CADC).
• Knowledge of HIPAA, 42 CFR, BSAS regulations, and ASAM criteria.
• Strong client engagement, organizational, and documentation skills.

Responsibilities

• Admissions & Clinical Care: screen referrals and coordinate admissions; manage caseload and groups.
• Staff Leadership & Supervision: supervise non-medical staff; lead meetings; assess performance.
• Hiring & Training: co-interview, onboard new hires to ensure model of care.
• Scheduling & Operations: prepare monthly schedules for counselors and staff.
• Compliance & Program Quality: assist with licensing, training, and renewals.
• Communication & Collaboration: maintain MDT notes and respond to emails.
• On-Call & Additional Duties: share on-call coverage and perform related tasks.

Skills

Client engagement

Administrative skills

Program planning

Documentation

Education

High School Diploma

Bachelor’s Degree (BA) preferred

Tools

EHR software

Job description

$61,443.20 – $83,512.00 per year ($29.54 – $40.15 perhour) — Commensurate with experience.

Position Overview:

Under the direction of the Senior Director of Inpatient Services, theProgram Manager is responsible for managing the daily operations ofthe Clinical Stabilization Services (CSS) unit. Serving as a crucialfirst-line leader, you will interpret directives from mid-levelmanagement, supervise daily activities, and directly support staffretention by ensuring employees have the tools, training, and voicethey need to succeed. This role requires being part of the workingteam to ensure services are successfully delivered, participating inan administrative call rotation, and maintaining evening and weekendavailability as needed.

• 403B
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability, Life,Critical Illness, Accident and Disability Insurances

Key Responsibilities:

Admissions & Clinical Care: Screen potentialreferrals for direct admission appropriateness and coordinateadmissions; carry a caseload and run therapeutic groups when necessary.

Staff Leadership & Supervision: Provideongoing supervision to non-medical staff, co-lead unit staffmeetings, conduct performance reviews and competency assessments,and recommend coaching, training, promotions, or performanceimprovement plans.

Hiring & Training: Schedule and co-interviewapplicants with leadership; conduct onboarding and orientation fornew hires to ensure the prescribed model of care is followed.

Scheduling & Operations: Complete monthlyschedules for counselors, recovery specialists, and drivers, aswell as weekly group schedules.

Compliance & Program Quality: Assist withlicensing, certification, corrective behavioral meetings, andclient administrative discharges; timely complete all training,certifications, re-credentialing, and licensing renewals.

Communication & Collaboration: Maintaincurrent awareness of agency communications by reviewing andresponding to work emails regularly; collaborate effectivelywithin a multidisciplinary team (MDT) and complete MDT notes.

On-Call & Additional Duties: Share on-callcoverage with the Program Director and Senior Director; performother related duties as required.

Experience and Skills:

Qualifications:

Education: High School Diploma required;Bachelor’s Degree (BA) preferred.

Work Experience:

Minimum of 5 years of experience working in an inpatientsetting with Substance Use Disorder (SUD) patients.

Minimum of 2 years of previous experience in staff supervision.

Licensing: None required.

Certifications: Drug and Alcohol or relatedcertification (such as CADC) required.

Knowledge Requirements:

Substance use disorder counseling methods, motivationalinterviewing, stages of change theory, and behavioral interventions.

HIPAA and 42 CFR regulations.

BSAS regulations and ASAM criteria.

Appropriate Electronic Health Record (EHR) documentation.

Skills & Abilities: Effective clientengagement; strong administrative, program planning,organizational, and documentation skills; ability to workindependently and collaboratively; clear verbal and writtencommunication; detail-oriented with strong listening skills; and ademonstrated ability to set performance goals.

SSTAR seeks an individual who is approachable, dedicated to employeesuccess, and deeply committed to meeting the needs of both the agencyand the individuals we serve.

$61,443.20 – $83,512.00 per year ($29.54 – $40.15 perhour) — Commensurate with experience.