Inpatient Experience Coach & Service Improvement Lead

The Ohio State University; Columbus (OH); Presencial; USD 52 000 - 66 000; Tempo integral

Resumo da oferta

The Ohio State University is seeking a Patient Experience Coordinator - Inpatient - Days to join the Health System Shared Services team. This role develops programs that promote a positive patient experience and resolves complaints, building strong relationships with patients and staff.

Responsibilities include training, data entry and analysis, and supporting service-improvement initiatives while ensuring high-quality interactions across the care continuum.

Qualificações

• Bachelor's degree or equivalent in a related field.
• Two years in patient experience or healthcare customer service.
• 2-4 years of relevant experience preferred.

Responsabilidades

• Respond to patient, family and visitor concerns with professionalism.
• Provide training to physicians, residents, students and staff.
• Handle data entry and analysis to inform improvements.
• Support department operations and lead service-improvement initiatives.

Conhecimentos

Customer service

Communication

Healthcare knowledge

Formação académica

Bachelor's Degree in related field

Descrição da oferta de emprego

The Ohio State University is seeking a Patient Experience Coordinator - Inpatient - Days to join the Health System Shared Services team. This role develops programs that promote a positive patient experience and resolves complaints, building strong relationships with patients and staff.

Responsibilities include training, data entry and analysis, and supporting service-improvement initiatives while ensuring high-quality interactions across the care continuum.