Inpatient Call Center and Communications Supervisor

Northeast Georgia Health System; Gainesville (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Northeast Georgia Health System is seeking a Supervisory role in Communications Call Center in Gainesville, GA. This position leads the Inpatient Call Center and Communications teams, coordinating staff, monitoring performance, and ensuring compassionate, accurate patient information and service levels.

The role requires five years of leadership in a medical call center, strong knowledge of Epic systems, and excellence in communication.

Qualifications

• Minimum five (5) years customer service in medical settings with data/reporting experience.
• Five (5) years leadership experience in a call center or dispatch environment.
• Knowledge of medical terminology and Epic systems.
• Strong Microsoft Office skills and ability to document accurately.

Responsibilities

• Organize and supervise day-to-day operations of the Inpatient Call Center and Communications teams.
• Monitor performance via call volumes, audits, and KPIs; coach staff as needed.
• Oversee patient admissions reports in Epic; ensure proper patient assignment.
• Provide 24/7 support coverage and escalation for complex inquiries.
• Ensure compliance with HIPAA and other health regulations; support problem resolution.

Skills

Customer service

Call center ops

Medical terminology

Epic systems

Data reporting

Leadership

Microsoft Office

Education

High School Diploma

Tools

Epic

Microsoft Office

Job description

Northeast Georgia Health System is seeking a Supervisory role in Communications Call Center in Gainesville, GA. This position leads the Inpatient Call Center and Communications teams, coordinating staff, monitoring performance, and ensuring compassionate, accurate patient information and service levels.

The role requires five years of leadership in a medical call center, strong knowledge of Epic systems, and excellence in communication.