Inpatient Admissions Counselor & Crisis Liaison

Avera McKennan; Sioux Falls (SD); On-site; USD 35,000 - 67,000; Full time

Benefits offered by this job

PTO from day 1

Retirement match (5%)

Career development

Equal opportunity

Job summary

Avera Addiction Care Center-Sioux Falls is seeking an Admissions Specialist to be the first point of contact for individuals and families seeking help for substance use and co-occurring disorders. The role guides intake, screening, and verification processes with empathy and organization.

The position emphasizes rapid inquiry response, crisis-appropriate phone communication, and coordination with clinical and billing teams to facilitate admissions and schedule logistics in a supportive,

Qualifications

• Bachelor's degree and active license in the state of practice
• Active licensure or license eligibility in required board/state

Responsibilities

• Respond promptly to inquiries via calls, web forms, and chat
• Conduct pre-admission screenings to assess fit for care
• Coordinate with billing to verify benefits and responsibilities
• Schedule admissions and handle logistics for arrival and intake documents
• Document communications and lead statuses in EHR/CRM systems

Skills

Empathy

Organization

Communication

Crisis intervention

CRM knowledge

Healthcare intake

Education

Bachelor's degree

Licensed Addiction Counselor (LAC) or Certified Addiction Counselor (CAC)

Tools

EHR systems

CRM software

Job description

Avera Addiction Care Center-Sioux Falls is seeking an Admissions Specialist to be the first point of contact for individuals and families seeking help for substance use and co-occurring disorders. The role guides intake, screening, and verification processes with empathy and organization.

The position emphasizes rapid inquiry response, crisis-appropriate phone communication, and coordination with clinical and billing teams to facilitate admissions and schedule logistics in a supportive,