Analyst

Telnet, Inc.; Nashville (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Telnet, Inc. seeks an Info Sys Applications Analyst 2 to provide primary support for CityWorks and related systems in a government setting in Nashville. The role includes testing, business analysis, and data reporting using Crystal Reports and SQL.

You will coordinate with multiple teams and contribute to enterprise-wide projects while training end-users. Ideal candidates will have SSMS experience, strong SQL skills, and a background in systems analysis to resolve issues, implement enhancements,

Qualifications

• Experience with CityWorks configuration and support.
• Experience with Crystal reporting and SQL queries.
• Experience with SQL Server Management Studio (SSMS).
• Experience as systems analyst, supporting users with issues resolution, system enhancements, upgrades and conversion.

Responsibilities

• Provide primary application support for CityWorks and related systems.
• Perform application testing (plans, cases and execution) and troubleshoot.
• Conduct business analysis activities for enterprise applications including work plans and status reporting.
• Create/modify reports and data extracts using Crystal Reports and SQL queries.
• Coordinate with process owners, users, ITS team and consultants on projects.
• Lead end-user training and prepare training materials as part of implementation rollout.

Skills

CityWorks

Crystal Reports

SQL queries

SSMS

Systems analysis

Training coordination

Tools

SSMS

SQL Server

Job description

Job title: Info Sys Applications Analyst 2

Duration:6 Months

Description:

• Providing primary application support for CityWorks which is being used by a select group of general government departments.
• Performing application testing (test plans/cases and execution) and troubleshooting for all CityWorks and related systems and applications.
• Performing business analysis activities for enterprise-wide application such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings.
• Report or form creation/modification in Crystal Reports and SQL queries using Cityworks and Land Management data.
• Performing project analysis activities for enterprise-wide application projects such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings, and preparing application requirements/specifications.
• Coordinating and communicating with other team members including process owners, users, departments, ITS technical team, and consultants.
• Data extracts from SQL based on user request and/or public request
• Experience with CityWorks configuration and support, Crystal reporting, and SQL queries
• Experience with SQL Server Management Studio (SSMS)
• Experience writing SQL queries to update or extract data from a SQL database
• Experience as systems analyst, supporting users with issues resolution, system enhancement, upgrades and conversion.
• Experience coordinating and conducting end-user training including preparing and updating training materials. As part of an implementation training rollout a plus.