Innovation Program Lead/Assistant

Btrax; San Francisco (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Collaborative, design-driven team

Growth in facilitation and strategy skillset

Job summary

A design and marketing firm in San Francisco seeks an Innovation Program Lead/Assistant to support innovation programs and client workshops. The ideal candidate should be bilingual in English and Japanese, have 3+ years of workshop facilitation experience, and a strong understanding of design thinking. The role involves guiding discussions, preparing materials, conducting user research, and collaborating with cross-functional teams. Join a collaborative environment focused on global innovation projects.

Qualifications

• 3+ years of experience in workshop facilitation, design strategy, or a related field.
• Strong understanding of Design Thinking and human-centered design.
• Experience supporting or leading workshops or training sessions.

Responsibilities

• Support and co-facilitate design thinking workshops and innovation programs.
• Guide discussions by providing insights, examples, and thoughtful questions.
• Assist in developing workshop materials, presentations, and reports.

Skills

Bilingual in English and Japanese

Workshop facilitation

Design thinking

User interview skills

Communication and collaboration

Job description

Bilingual in English and Japanese (required)

About Us

btrax is a San Francisco-based design and marketing firm that helps global companies drive meaningful change through design thinking, branding, and digital experiences.

Role Overview

We’re seeking an Innovation Program Lead/Assistant to support our innovation programs and client workshops. This role is ideal for someone with hands‑on workshop experience and a strong foundation in design thinking who enjoys guiding teams, asking the right questions, and helping clients shift their mindset.

You’ll work closely with Facilitators and cross‑functional teams to deliver engaging workshops, develop materials, and contribute to client strategies.

Key Responsibilities

• Support and co‑facilitate design thinking workshops and innovation programs.
• Guide discussions by providing insights, examples, and thoughtful questions.
• Assist in developing workshop materials, presentations, and reports.
• Document sessions and create client‑ready deliverables.
• Conduct market, industry, and user research to inform strategy.
• Collaborate with internal teams to align on project goals and execution.
• Support client presentations, pitch events, and program coordination.
• Prepare workshop reports.
• Prepare workshop materials.

Qualifications

The ideal candidate will have the following skills:

• 3+ years of experience in workshop facilitation, design strategy, or a related field.
• Strong understanding of Design Thinking and human‑centered design.
• Experience supporting or leading workshops or training sessions.
• Strong user interview skills with hands‑on experience planning, conducting, and synthesizing interviews.
• Highly organized, detail‑oriented, and able to manage multiple projects.
• Strong communication and collaboration skills.

Nice to Have

• Background in product management, business development, or design.
• Experience with service design or innovation programs.
• Comfortable working with global teams and clients.

Why Join Us?

• Work on global innovation projects across industries.
• Be part of a collaborative, design‑driven team.
• Grow your facilitation and strategy skillset.