Innovation Product Lead

Tru Staffing Inc; United States; On-site; USD 153,000 - 220,000; Full time

Job summary

Tru Staffing Inc is seeking an Innovation Product Lead to drive strategy and optimization for AI platforms within a major global law firm. The ideal candidate will have extensive experience in SaaS and AI product management, overseeing the full product lifecycle and user adoption. Responsibilities include managing relationships with AI vendors, ensuring smooth production transitions, and developing user training materials. Expected salary ranges from $153,000 to $220,000 based on experience and qualifications.

Qualifications

• Demonstrated product management experience delivering measurable outcomes across the full lifecycle of SaaS or enterprise technology products.
• Strong analytical skills with experience translating usage, adoption, and performance metrics into product decisions.
• Experience deploying or supporting AI-enabled tools in enterprise settings.

Responsibilities

• Drive strategy and optimization for core AI platforms.
• Lead pilot-to-production transitions and ensure production readiness.
• Own product health for assigned tools and manage user feedback.

Skills

Product management

SaaS lifecycle management

Vendor management

Analytical skills

AI/ML concepts

Excellent communication

Collaboration

Education

Bachelor's degree in Information Technology, Computer Science, Business, or related field

Tools

Jira

Aha!

Azure DevOps

Excel

Tableau

Power BI

Job description

We are representing a major global law firm, seeking an Innovation Product Lead to drive strategy and optimization for its core AI platforms. This role operates at the intersection of product management, vendor strategy, and legal tech innovation, owning relationships with key AI providers, shaping product roadmaps, and guiding the firm on feature adoption, risk, and rollout decisions - all in a law firm setting. The ideal candidate brings deep SaaS and AI product lifecycle experience, a strong grasp of AI-enabled tools in enterprise environments, and the ability to influence both technical and business stakeholders. This individual will also play a critical role in training strategy, user adoption, and evaluating overlapping technologies to ensure the firm is leveraging the right tools at the right time. Candidates should have strong experience working with legal or professional services teams.

What You’ll Do

You are a product-focused professional operating at the intersection of product strategy, user experience, and technical operations. You have a proven record of delivering measurable outcomes across the full lifecycle of SaaS or enterprise technology products, from pilot through launch, adoption, optimization, and retirement. You serve as the voice of the user, translating legal professional needs into actionable product requirements while coordinating day-to-day technical operations. You are collaborative, results-driven, and motivated by applying emerging technologies to real business challenges.

Impact

As Innovation Product Lead, you will report to the Associate Director and act as the firm’s product owner for an assigned portfolio of innovation tools. Partnering closely with IT, you will jointly drive delivery, stability, and continuous improvement; owning product vision and user experience while IT owns infrastructure and technical execution.

Product Implementation & Lifecycle Management

You will lead pilot-to-production transitions, coordinating governance reviews, vendor contracting, and technical implementation. You will ensure production readiness by providing business context for architecture, risk, and security reviews; leading UAT; shaping change management materials; and championing user requirements to drive strong adoption at launch.

Steady-State Application & Platform Support

You will own day-to-day product health for assigned tools, including vendor management, roadmap planning, budgeting, and contracting in partnership with IT and stakeholders. You will work with IT to triage and resolve issues and coordinate updates to minimize disruption to practice teams.

Technology Enablement & Adoption

You will develop training, onboarding workflows, and supporting materials (live demos, guides, FAQs), and own user communications such as release notes and product announcements. You will manage user feedback and enhancement requests through a prioritized backlog and conduct regular product health reviews using adoption, satisfaction, support, and ROI metrics to inform investment decisions.

Market Intelligence & Subject Matter Expertise

You will serve as the internal expert on assigned products, maintaining deep knowledge of capabilities and roadmaps while monitoring legal tech and vendor trends. You will contribute to new product pilots, representing practice group requirements and user needs throughout evaluation.

What You’ll Bring

• Demonstrated product management experience delivering measurable outcomes across the full lifecycle of SaaS or enterprise technology products.
• Ability to build credibility with attorneys and senior leaders by translating business needs into clear technical requirements and influencing cross-functional teams in fast-paced, ambiguous environments.
• Proven experience managing vendors end to end, including roadmap influence, contracts, SLAs, and escalations, using Agile methodologies and tools such as Jira, Aha! or Azure DevOps.
• Strong analytical skills with experience translating usage, adoption, and performance metrics into product decisions (Excel, Tableau, Power BI, or similar).
• Experience deploying or supporting AI-enabled tools in enterprise settings, with a solid understanding of AI/ML concepts and practical applications.
• Excellent written and verbal communication skills, including executive communications, user documentation, and training delivery.
• A collaborative, client-first leader with a track record of delivering meaningful cross-functional impact.
• Bachelor's degree in Information Technology, Computer Science, Business, or related field.
• Experience in a law firm, professional services firm, or legal technology environment is preferred, with familiarity with legal workflows and client confidentiality requirements.
• Hands‑on experience with a broad range of legal and practice management technologies is preferred, including document drafting, review, automation, search, and knowledge management tools.
• Demonstrated ability to operate between business and IT, driving accountability and influencing attorney and senior stakeholder adoption is preferred.

Expected salary for this exempt role is $153,000 - $220,000, commensurate with experience, training, skills, qualifications, and other market factors.