Innovation & Optimization Lead — IT & Service Delivery

City of Charlotte; Town of Charlotte (NY); On-site; USD 132,000 - 190,000; Full time

Job summary

The Innovation and Optimization Manager in Charlotte leads strategy execution, process improvement, and quality governance for the Charlotte Area Transit System (CATS) Technology Department. The role oversees governance of IT services and works with Infrastructure, Applications, and Cybersecurity to standardize processes and improve performance.

Reporting structure and daily responsibilities remain consistent as CATS transitions to the Metropolitan Public Transit Authority (MPTA); compensation

Responsibilities

• Translate technology strategy into operational improvement initiatives.
• Identify opportunities improving efficiency, reliability, and service delivery.
• Lead continuous improvement efforts across Technology divisions.
• Evaluate organizational performance metrics and recommend enhancements.
• Promote innovation aligned with operational needs.

Job description

The Innovation and Optimization Manager in Charlotte leads strategy execution, process improvement, and quality governance for the Charlotte Area Transit System (CATS) Technology Department. The role oversees governance of IT services and works with Infrastructure, Applications, and Cybersecurity to standardize processes and improve performance.

Reporting structure and daily responsibilities remain consistent as CATS transitions to the Metropolitan Public Transit Authority (MPTA); compensation