Innovation & Optimization Leader, Tech Governance

Charlotte, North Carolina; Charlotte, Northern (NC, KY); Hybrid; USD 132,000 - 190,000; Full time

Job summary

Charlotte Area Transit System (CATS) seeks an Innovation & Optimization Manager to drive strategy execution, governance, and process improvements across IT and operations. You will work with Infrastructure, Applications, and Cybersecurity to standardize practices and enhance service delivery.

This role leads IT service management governance, quality assurance, and knowledge management, guiding cross-functional programs as CATS moves toward the MPTA transition and an independent operating model.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Public Administration, or related field.
• Five years progressively responsible experience in technology governance, program management, IT service management, or organizational improvement.
• Experience implementing ITIL or service management frameworks.

Responsibilities

• Translate technology strategy into operational improvement initiatives.
• Oversee adoption and maturity of IT service management practices.
• Oversee technology quality assurance activities and performance measurement.
• Provide governance oversight for technology programs and projects.
• Foster organizational innovation and cross-functional collaboration.
• Oversee knowledge repositories and lifecycle management of technology assets.

Skills

Strategic Process Leadership

Organizational Influence

Continuous Improvement Mindset

Program Governance

Facilitating change

Education

Bachelor's degree in IT/Business/Public Admin

Tools

ITIL

PMP/Lean (preferred)

Job description

Charlotte Area Transit System (CATS) seeks an Innovation & Optimization Manager to drive strategy execution, governance, and process improvements across IT and operations. You will work with Infrastructure, Applications, and Cybersecurity to standardize practices and enhance service delivery.

This role leads IT service management governance, quality assurance, and knowledge management, guiding cross-functional programs as CATS moves toward the MPTA transition and an independent operating model.