Innovation Lab (Program Manager, Training and Development Level I) , Ambulatory Care Operations

New York City Health and Hospitals Corporation; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking a Program Manager for its Innovation Lab. This role focuses on enhancing ambulatory care through program evaluations and collaboration with various stakeholders. You will lead efforts to disseminate key learnings and support the development of training programs. If you have a passion for improving health services and possess strong project management skills, this is an exciting opportunity to make a significant impact in the community. Join a dedicated team committed to empowering New Yorkers to live their healthiest lives.

Benefits

Comprehensive Health Benefits

Retirement Savings Plans

Loan Forgiveness Programs

Paid Holidays

College Tuition Discounts

Professional Development Opportunities

Qualifications

• Experience in planning and manpower development.
• Knowledge of training and manpower development principles.

Responsibilities

• Support design and implementation of program evaluations.
• Manage project plans and coordinate activities with collaborators.

Skills

Project Management

Program Evaluation

Public Health Administration

Training Development

Education

Baccalaureate Degree in Education or related field

Master's Degree in relevant field

Tools

Data Management Software

Statistical Analysis Tools

Job description

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Job Title Innovation Lab (Program Manager, Training and Development Level I) , Ambulatory Care Operations

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Housed within the Office of Ambulatory Care, NYC Health + Hospitals Innovation Lab goals include:

• To assist and empower clinical sites and central office in evaluating the efficacy of interventions (such as new programs, technologies, or operational changes) to improve access to and quality of Ambulatory Care
• To amplify the work and learnings of innovations at NYC Health + Hospitals via dissemination of evaluation learnings inside and outside of the health system to promote a culture of improvement and learning and establish NYC Health + Hospitals as a leader in advancing health services delivery

General tasks and responsibilities will include:

• Support efforts to design and implement program evaluations within Ambulatory care, including:
  • Manage the submission process for evaluation service requests
  • Create and maintain project plans and statuses
  • Assist with project logistics and direct services such as IRB submission, data usage agreements, grant applications, and other tasks to facilitate project development/completion
  • Liaise and coordinate program activities within H+H and with potential external collaborators (academic institutions, foundations, community organizations, etc.)
• Collect and circulate upcoming opportunities for dissemination of work, grant opportunities relevant to ambulatory care, and evaluation learnings and publications/presentations
• Work with communications teams to widely disseminate key learnings in scholarly and lay settings and work with policy-facing teams to incorporate relevant materials into whitepapers, policy briefs, or other policy-influencing materials
• Assist with other Innovation Lab directives as needed

Minimum Qualifications

1. Baccalaureate Degree from an accredited college or university in Education, Public Health, Psychology, Personnel Administration, Management or Public Administration, or a related approved discipline; and,
2. Five years of progressively responsible experience in planning and manpower development and training programs, medical or public health administration or other fields related to training, development and manpower analysis, of which at least two years must have been in a managerial, supervisory or administrative capacity related to the organization, formulation, development and implementation of such plans and programs: or,
3. A Master's Degree from an accredited college or university in Education, Management, Social Work, Medical Administration, Psychology, Personnel Administration, Public Administration, or a related approved field with four years of experience as described in (2), and two years in a managerial, supervisory or administrative capacity; and,
4. Extensive knowledge of the principals of training and manpower development programs and ability to analyze and determine the needs of the Corporation; or,
5. A satisfactory combination of training, education and experience indicating the ability to perform satisfactorily.
Special Note: In addition to meeting the qualification requirements stated above, assignment to Level II requires evidence of advance study in relevant disciplines.

Department Preferences

• Bachelor’s or Master’s degree or equivalent work experience preferred.
• Knowledgeable in project management and scientific research processes.

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities