Inn AM Dining Room Server - Reserve

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Biltmore is seeking an attentive Server to coordinate table service for guests within the luxury dining environment. You will collaborate with front and back of house teams to exceed guest expectations and uphold Biltmore service standards.

Typically, shifts run 6am to 1pm with weekend and holiday availability required. Prior fine dining experience is preferred, along with strong guest relations and a professional appearance.

Qualifications

• High school diploma.
• At least six months of serving experience in a fine dining/upscale setting, preferably in a luxury hotel/resort.
• Demonstrated commitment to delivering world class guest service and exceeding guest expectations.
• Excellent guest relations and communication skills are essential.
• Professional appearance and demeanor per Biltmore standards.

Responsibilities

• Take guests' food and beverage orders, utilizing suggestive selling techniques.
• Input orders into system and ensure transmission of food orders is verified by the Kitchen.
• Retrieve all alcoholic beverages from service bar and serve to guests.
• Open and serve wine/champagne bottles.
• Serve food courses and beverages according to established standards.
• Ensure guests have proper silverware and glassware for beverages.
• Clear courses, remove soiled wares, and transport to dishwashing area.
• Present checks and process payments per procedures.
• Anticipate guests’ needs and maintain positive guest relations at all times.
• Resolve guest complaints to ensure satisfaction.

Skills

Guest service

Communication

Teamwork

Upselling

Education

High school diploma

Job description

Job Description

The Server is responsible for coordinating entire table service for guests and communicating with front and back of house personnel to provide a world class dining experience that exceeds guest expectations. Servers will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following prescribed and established Biltmore service standards.

Schedule will vary but generally 6am to 1pm. Weekend and Holiday availability required.

ESSENTIAL JOB DUTIES

1. Take guests' food and beverage orders, utilizing suggestive selling techniques.
2. Input order into system and ensure transmission of food orders is verified by Kitchen.
3. Retrieve all alcoholic beverage items from service bar/wine station and serve to guest.
4. Open and serve wine/champagne bottles.
5. Serve food courses and beverage items to the guest according to established standards.
6. Ensure that each guests has appropriate silverware for each course and glassware for beverages ordered.
7. Clear each course, remove soiled wares from tables, transport to dishwashing area.
8. Present guest checks and process payments according to established procedures.
9. Anticipate guests’ needs, respond promptly and maintain positive guest relations at all times.
10. Resolve guest complaints, ensuring guest satisfaction.

ADDITIONAL RESPONSIBILITIES

1. Adhere to all self-banking, cash and guest check handling procedures, sales and tip reporting policies.
2. Attend staff meetings, menu and wine tastings as scheduled. Satisfactorily complete menu, wine and standards tests.

QUALIFICATIONS

1. High school diploma.
2. Previous serving experience in a full-service restaurant required. The ideal candidate will have had at least six (6) months of related restaurant experience in a fine dining/upscale setting, preferably in a multi-unit, luxury hotel/resort.
3. Demonstrated commitment to delivering world class guest service and anticipating and exceeding guest expectations.
4. Excellent guest relation and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.
5. Outstanding interpersonal skills and the ability to handle a variety of guest service situations in a manner consistent with Biltmore standards.
6. Terrific attention to details.
7. Ability to and comfort with using listening skills and suggestive selling techniques to help meet the dining needs of guests.
8. Ability to multi-task and prioritize in a fast-paced, guest service environment.
9. Must be able to work both independently and as part of a team.
10. Ability to be proactive, exercise good judgment, and take initiative as appropriate. Should be able to creatively problem solve.
11. Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.
12. Applicants must be at least 18 years of age.

#BiltmoreCareers

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.