Inn Front Desk Agent - Flex

The Biltmore Company; Asheville (NC); On-site; USD 19,423 - 27,663; Part time

Job summary

The Biltmore Company seeks an Inn Front Desk Agent for the Biltmore Estate. This part-time role emphasizes warm, world-class guest service, guest check-in/check-out, and concierge support across Front Office operations.

Responsibilities include handling arrivals, providing information on estate amenities, and supporting group pre-arrivals with a focus on courteous, efficient service. Strong communication and hospitality experience are preferred.

Qualifications

• High school diploma or equivalent required; additional education or certifications preferred.
• Minimum 1 year of guest service or hospitality experience in an upscale setting.
• Excellent communication and guest service skills; English fluency required; other languages helpful.
• Ability to learn reservations, ticketing, and property systems; proficient with Outlook/Word/Excel.

Responsibilities

• Handle daily check-ins and check-outs in a gracious, timely manner.
• Provide concierge services and information for estate guests.
• Conduct pre-registering and pre-keying for groups; support shift close-out and reporting.
• Address guest service recovery issues and work toward resolution.
• Upsell lodging and estate products and services where appropriate.
• Maintain registration materials and manage messages/faxes.
• Support front office leadership and other departments as needed.
• Maintain confidentiality and uphold high ethical standards.
• Represent Biltmore professionally at all times.

Skills

Guest service

Communication

English fluency

Outlook

Word

Excel

Time management

Multitasking

Problem solving

Upselling

Education

High school diploma

Additional education or certifications preferred

Tools

Outlook

Word

Excel

Job description

## Inn Front Desk Agent - FlexApplylocations: Biltmore Estatetime type: Part timeposted on: Posted Yesterdayjob requisition id: JR103294**Job Description**The starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements.Front Desk Agents will provide exceptional, world-class guest service at multiple points of contact within the Inn on Biltmore Estate's Front Office operational areas. Responsibilities include, but are not limited to: arrival and departure check in/check out; concierge services; shift close out and reporting; handling guest service recovery issues; and Chateau Tier lounge duties. Agents will also provide general assistance and support for the department, leadership, and the company.**Schedule can vary, but is generally 7am-3pm or 3pm-11pm Wednesday - Sunday. Weekends and holidays are a requirement of this position****Essential Job Duties:**1. Handles daily check-ins/check-outs in a gracious, warm, and timely manner. 2. Knowledge of upcoming group resumes, incoming and outgoing groups and VIP guests; resource for general estate and area information. 3. Post check-in telephone calls to assure guests’ expectations have been met. 4. Maintain and file registration cards in the in-house and arrivals bucket; operate the time lox key system; process guest messages/faxes. 5. Concierge services at both lobby and Chateau Tier lounge locations. 6. Assist with the pre-registering and pre-keying of group arrivals. 7. Handle end of shift reporting, close out, and/or reconciliations. 8. Point of contact for guest service recovery issues and resolution. 9. Identifies opportunities to upsell Lodging and other estate products and services.**Requirements:**1. High school diploma. Additional education, training, and/or certification(s) preferred. 2. At least one (1) year of related guest service or hospitality experience, preferably in a comparable upscale hotel environment. Ideal candidate will have had similar front desk or concierge experience working in a four or five star/diamond rated hotel. 3. Demonstrated commitment to delivery of world class internal/external guest service. 4. Outstanding interpersonal and communication skills; conveys information clearly and effectively; strong guest service recovery and negotiation skills. Fluency in English required; knowledge of another language helpful. 5. Ability to quickly learn Biltmore’s reservations, ticketing and property management systems; knowledge of estate and Asheville area information, Biltmore products, services, and processes; proficiency with Outlook, Word, Excel. 6. Excellent organizational, project/time management, and planning skills; ability to multi-task, work effectively under deadlines, prioritize work and adapt. 7. Proactive, exercises good judgment; creatively problem solves; anticipates and troubleshoots; maintains confidentiality; high ethical standards. 8. Professionally represents Biltmore and company values at all times.**Physical Requirements:**1. The incumbent should be able to stand/walk continuously for 8 hours. 2. Should be able to lift up to 35 pounds occasionally. 3. Incumbent must be able to communicate clearly and effectively with guests.### About BiltmoreBiltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality.We invite you to join our dedicated team.### Current Employees**Please note**: If you are a current Biltmore employee, please sign into your Workday account & apply using the internal job board at www.biltmore.com/workday### Hiring GuidelinesAn offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.