Inn Library Lounge Host - Reserve

The Biltmore Company; Reserve (LA); On-site; USD 18,548 - 26,416; Part time

Job summary

The Biltmore Company in Reserve, Louisiana is seeking an Inn Library Lounge Host to ensure a welcoming dining experience. Key responsibilities include greeting guests, managing reservations, and upholding service standards. Ideal candidates should have prior customer service experience, be 18+, and possess excellent communication skills. This is a part-time position with a pay starting at $16.32/hour, and weekend availability is necessary.

Qualifications

• Previous customer service experience strongly preferred.
• Must be at least 18 years of age.
• Ability to work in a fast-paced environment.
• Strong commitment to guest service.

Responsibilities

• Welcome guests and escort them to tables.
• Manage seating chart for optimal guest experience.
• Take and record reservations accurately.
• Maintain cleanliness of host stand and dining area.

Skills

Customer service

Communication skills

Attention to detail

Cash handling

Proactive attitude

Tools

Open Table reservation system

Job description

Inn Library Lounge Host - Reserve page is loaded## Inn Library Lounge Host - Reservelocations: Biltmore Estatetime type: Part timeposted on: Posted Todayjob requisition id: JR103028**Job Description****Job Summary**The Restaurant Host is the first point of contact for our guests and plays a key role in delivering a welcoming and seamless dining experience. This position is responsible for greeting and seating guests courteously, managing reservations, and supporting the overall flow of service in alignment with the Inn’s elevated hospitality standards.The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements.**Reserve: A position working between 40-999 hours per year.****Schedule can vary but is generally 11am-5pm, 2pm - 10pm or 4pm-10pm. Weekend availability is required****Essential Job Duties**1.Warmly welcome guests upon arrival and escort them to their tables with professionalism and courtesy.2.Manage the seating chart to ensure balanced station flow and optimal guest experience throughout the dining period.3.Accurately take and record reservations using the designated reservation system if appropriate.4.Maintain the cleanliness and readiness of the host stand, entry area, and dining room at all times.5.Assist with preparation and setup of the restaurant prior to service, including menus and materials.6.Communicate guest preferences and special occasions to service team members.7.Monitor guest satisfaction and support service staff in delivering a seamless and gracious experience.8.Uphold the Inn’s service standards and represent the Biltmore Estate with professionalism and poise.**Additional Responsibilities**1. Set up Host station with necessary documents, information and supplies; maintain organization at all times. 2. Inspect condition and cleanliness of all menus and wine lists; ensure adequate amounts are available. Update menus and wine list inserts as changes occur. 3. Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times including tables. 4. Follow proper alcohol service standards and record any guests inebriated, informing bartenders and management of anyone perceived to be overserved. 5. Provide general assistance and support for the leadership, department, and company as required.**Qualifications**1. Previous customer/guest service experience strongly preferred. The ideal candidate will have had previous food and beverage experience in the same or similar role in a full-service restaurant, preferably in an upscale service setting.2. Applicants must be at least 18 years of age.3. Excellent communications skills, both verbal and written.4. Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team.5. Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations.6. Familiarity with and/or the ability to quickly become proficient with reservations software. Knowledge of Open Table reservations system helpful.7. Perform job functions with attention to detail, speed and accuracy.8. Basic math skills and the ability to handle cash and credit transactions as needed.9. Ability to be proactive and take initiative where appropriate.10. Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards.**Physical Requirements**1. Occasionally transport 25 – 50 pounds. 2. Endure various physical movements throughout work areas and over duration of work shift. 3. Ability to remain ambulatory or in stationary position throughout work shift. 4. Exposure to fumes, dust and chemicals 5. Ability to work in an environment that may include: Variable temperature conditions and noise levels Outdoor environmentslocations: Biltmore Estatetime type: Part timeposted on: Posted 6 Days AgoBiltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality.We invite you to join our dedicated team.