Inkjet Field Specialist

Nazdar; Greensboro (NC); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Nazdar is seeking an Inkjet Field Specialist to join our Technical Services department in Greensboro, North Carolina. The role involves installing, training, and repairing graphic and textile inkjet equipment, as well as providing technical support remotely.

The ideal candidate will have at least 10 years of experience in Inkjet printing and hands-on experience with equipment like Roland and Mimaki. This position requires up to 75% travel to various facilities across the continental USA.

Qualifications

• Minimum of 10 years of experience in all aspects of Inkjet printing.
• Hands-on experience with wide format Inkjet printers.
• Ability to solve complex problems in limited time frames.
• Operational knowledge of networking and electronic file transferring.

Responsibilities

• Install, train, and repair Inkjet equipment.
• Provide technical support remotely via phone and computer.
• Travel to printing facilities for installations and support.

Skills

Inkjet printing expertise

Technical support skills

Problem-solving

Mechanical aptitude

Computer graphics knowledge

Communication

Education

High school diploma or GED

Associate or bachelor’s degree in computer graphics or graphics arts

Tools

Microsoft Office Suite

Adobe Suite (Photoshop, Illustrator, InDesign)

RIP software programs (Versaworks, Wasatch, Caldera)

Job description

North Carolina Remote
7001C Cessna Dr
Greensboro, NC 27409, USA

Nazdar has been in business for 99 years and is one of the leading ink manufacturers for screen and wide format ink jet printing. Nazdar manufactures the most comprehensive selection of UV, water-based, and solvent-based screen printing inks, flexographic inks, and wide-format digital inks obtainable from a single source. Nazdar inks are primarily used by printers in the Point of Purchase (POP), Banner, Container, Industrial, Metal, Nameplate‑Membrane Switch, Roll Label, Sign, and Textile decorating markets.

Here’s what we’re looking for

Nazdar is actively seeking an Inkjet Field Specialist for our Technical Services department.

About the job

The primary function of the Inkjet Field Specialist is to install, train, and repair the graphic and textile ink jet equipment that Nazdar sells and supports. The secondary focus is to provide technical support to the end users of this equipment on the phone and through the computer.

Primary duties and responsibilities

• Install, repair, and train on the operation of the graphic and textile Inkjet equipment that Nazdar sells and supports.
• Work with and communicate effectively with Nazdar customers at facilities within the continental USA.
• Provide technical support on this equipment remotely via phone and computer when not at printing facilities.
• Work with sales to identify new sales opportunities when equipment is outdated or inefficient.
• Occasionally work at trade shows to set up, operate, and demonstrate Inkjet printing equipment.

Additional responsibilities

• Travel to printing facilities in a company-provided vehicle (up to 75% of the time), with possible commercial air travel outside of your region (up to 25% of the time).
• Write detailed service reports documenting work completed, parts used, and equipment recommendations.
• Provide elevated phone support to Nazdar customers in the use of digital printing equipment, inks, media, software, and finishing processes.
• Perform job according to pre-established safety, quality, and efficiency standard operating procedures.
• Report all information to manager as needed, such as weekly activity summaries, notification of field issues, direct report issues, and vendor support issues.
• Assist with other duties as directed by manager.

Qualifications and skills required

• High school diploma or GED.
• Valid driver’s license, subject to an annual DMV check conducted by the company.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, product literature, regulatory documents, equipment schematics, and service manuals.
• Ability to solve practical and complex problems in a limited time frame.
• Associate or bachelor’s degree in computer graphics or graphics arts preferred.
• Minimum of 10 years of experience working in all aspects of Inkjet printing, including wide/super wide, solvent, UV, and aqueous inks, graphic and textile applications, prepress color control, software file output, and color profiling.
• Hands‑on experience with wide format Inkjet printers such as Roland, Mimaki, Mutoh, EFI, or similar equipment necessary.
• Overall knowledge of all aspects of art generation, Inkjet printing, and finishing required.
• Ink‑jet equipment certifications recommended.
• RIP software and Color management certifications recommended.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word). The use of Adobe Suite (Photoshop, Illustrator, InDesign) required.
• Operational knowledge of RIP software programs such as Versaworks, Wasatch, Caldera, EFI Fiery, and Onyx.
• Knowledge of networking, internet capabilities, web access, and electronic file transferring necessary.
• High mechanical aptitude and confidence in using tools necessary.
• Ability to collaborate and solve problems with others.
• Knowledge of media/ink profiling and media’s effect on color output beneficial.
• Good understanding of electricity and power requirements for printing equipment.
• Travel in an automobile for extended periods of time required. Reasonable accommodations may be made for disabilities.
• Vision requirements include close, distance, and peripheral vision; ability to talk and hear required.
• Occasional lifting up to 75 pounds.

Travel Required

Yes. Travel to customers primarily by car up to 75% of the time.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.