Credit & Collections Representative

Nazdar-Company; Lenexa (KS); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Life insurance

Flexible spending account

Paid time off

Company holidays

Job summary

Nazdar-Company in Lenexa, KS seeks a Credit and Collections Representative to manage credit, collections, accounts receivable, and cash application in a hybrid role requiring strong detail and accounting knowledge. The position collaborates with Sales, Operations, Customer Service, Accounting, and Finance while learning broader departmental processes.

The role emphasizes accurate account management, timely collections, and process improvements within the Credit & Collections team.

Qualifications

• 1–2 years related experience or training
• 2–3 years B2B collections, AR or accounting experience
• Strong accounting background with AR and cash posting
• Advanced Excel skills for data analysis and reconciliation
• Proficiency in Word and Outlook
• Experience with ERP/accounting software and supplier portals
• Excellent written and verbal communication
• Strong organizational skills and deadline focus
• Negotiation and problem-solving abilities
• Financial acumen to assess receivable risk
• Willingness to learn multiple department functions

Responsibilities

• Investigate and verify creditworthiness of applicants and approve/reject accordingly
• Set and review credit limits and terms per policy
• Maintain and update customer credit documentation
• Contact customers on past-due balances and collect payments
• Review accounts for credit holds and order releases
• Develop collection strategies to reduce aged receivables
• Process customer payments (lockbox, ACH, wire, card)
• Reconcile accounts, investigate discrepancies and unapplied cash
• Use Excel/ERP to analyze activity and prepare reports
• Support audits with customer account documentation
• Issue credit and debit memos
• Assist with month-end AR reconciliations and reporting
• Ensure confidentiality of financial records

Skills

Strong accounting background

Advanced Excel

Written and verbal communication

Organizational skills

Negotiation abilities

Ability to learn multiple departments

Education

2-3 years B2B collections / AR experience

Tools

ERP systems

Accounting software

Supplier portals

Credit card processing

Job description

Nazdar has been in business for over 100 years and is one of the leading ink manufacturers for screen and wide-format inkjet printing. Nazdar manufactures the most comprehensive selection of UV, water-based, and solvent-based screen printing inks, flexographic inks, and wide-format digital inks obtainable from a single source. Nazdar inks are primarily used by printers in the Point of Purchase (POP), Banner, Container, Industrial, Metal, Nameplate- Membrane Switch, Roll Label, Sign, and Textile decorating markets.

About The Job

The Credit and Collections Representative provides excellent customer service by resolving credit, collections, accounts receivable, and cash application matters for Nazdar customers. This hybrid position combines core Credit & Collections responsibilities with Accounts Receivable support, requiring strong attention to detail, solid accounting knowledge, advanced Excel skills, sound judgment, and the ability to work cross-functionally with Sales, Operations, Customer Service, Accounting, Finance, and management.

This position is intended for a candidate who can support day-to-day credit and receivable functions while demonstrating the ability to learn broader departmental processes, provide backup coverage, and contribute to continuous improvement within the Credit & Collections department.

Duties And Responsibilities

• Investigates and verifies financial status and reputation of prospective customers applying for credit, prepares documents to substantiate findings, and recommends rejection or approval of applications.
• Establish and/or recommend credit limits and terms on customer accounts based on department policy.
• Collect, maintain and update customers' credit documentation to ensure that Nazdar has current data on file.
• Proactively contact customers regarding past-due balances and perform collection activities to minimize delinquency and improve cash flow.
• Review customer accounts to assess credit risk and make recommendations regarding credit holds, order releases, and credit limit adjustments in accordance with established credit policies.
• Develop and implement collection strategies and payment plans to resolve delinquent accounts and reduce aged receivables based on department policy.
• Process and apply customer payments including lockbox, ACH, wire, hosted payment page and credit card transactions.
• Reconcile customer accounts and investigate payment discrepancies, disputed invoices, unapplied cash, NSF checks, credit card chargebacks and collection of delinquent payments.
• Utilize Excel and ERP systems to analyze account activity, prepare reports, and identify trends.
• Support internal and external audit requests by providing customer account documentation.
• Issue credit and debit memos
• Assist with month-end accounts receivable reconciliations and reporting and with other duties as directed by supervisor.
• Ensures strict confidentiality of financial records

Qualifications And Skills

• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• 2 to 3 years of business-to-business collections, accounts receivable, cash application, or accounting-related experience.
• Strong accounting background with an understanding of accounts receivable, cash posting, reconciliations, deductions, credits, debits, and customer account resolution.
• AdvancedMicrosoft Excel skills preferred, including the ability to organize, analyze, reconcile, and summarize account data accurately.
• Microsoft Word and Outlook experience required.
• Experience with ERP systems, accounting software, supplier portals, and credit card processing
• Excellent written and verbal communication skills
• Outstanding organizational skills with the ability to prioritize daily workflow, manage follow-up items, and meet deadlines.
• Result driven negotiation abilities, complex problem solving, judgment, decision making, and critical thinking - advocate for our customers but maintain company business principles
• Good business and financial acumen with the ability to understand customer account risk and receivable impact.
• Ability and willingness to learn multiple department functions and provide backup support where needed.

Here’s What’s In It For You

We are an Equal Opportunity Employer that values our employees and offers a competitive pay and benefits package, an encouraging, supportive environment with training, professional development, recognition programs, and career growth opportunities. Our benefits include medical, dental, vision, 401(k), life insurance, flexible spending account options, paid short-term and long-term disability, paid time off, and paid Company holidays.

We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect in a workplace people do extraordinary things.

We are committed to delivering a work experience that is rewarding and fun, and are proud to have one of the longest-tenured staff in the industry. We invite you to bring your skills and expertise to our team and supply the fuel for growth.

If this sounds like you, let us know. We cannot wait to meet you!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.