Ink Customer Technical Service Rep

Sun Chemical; Memphis (TN); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Medical

Dental

Vision

Short and long term disability

401(k) + match

Life insurance

Job summary

Sun Chemical in Memphis provides dedicated technical ink support to customers across West Tennessee, Arkansas and Missouri. You will identify and address technical and continuous improvement needs, ensuring seamless delivery of products and services.

The role emphasizes process optimization, customer training on ink blending, and collaboration with product management for tailored solutions. Travel about 70% with overnight stays as required.

Qualifications

• Minimum 5–10 years ink industry experience.
• Proficient in Kepner-Tregoe, Six Sigma and SunMatch methodologies.
• Experience with industry laboratory and press equipment.
• Ability to manage multiple complex projects.
• Strong knowledge of press operations and printing processes.

Responsibilities

• Lead and participate in customer-facing process improvement projects.
• Make product selection decisions with Product Management and conduct trials.
• Provide training on ink blending, inventory and related practices.
• Submit and follow up regional color match lab requests and reports.
• Document field activity via Salesforce and trial reports.
• Provide emergency backfill support for blending.

Skills

Process improvement

Project coordination

Printing knowledge

Customer training

Tools

Kepner-Tregoe

Six Sigma

SunMatch

Job description

Travel: 70% and overnight, including air/flight (W. Tennessee, Arkansas, and Missouri)

OVERVIEW

In this role, you will provide dedicated technical ink support to our valued customers in W. Tennesse, Arkansas, and Missouri. In this role, you'll be pivotal in identifying and addressing the technical and continuous improvement needs of our assigned customers, ensuring the seamless delivery of our products and services.

ESSENTIAL JOB FUNCTIONS:

• Leads and participates in process improvement initiatives with customers and Sun employees. This requires dedication of significant time, as well as Sun Chemical resources to support the customer through major operational improvement projects including press throughput, decreased color down time, inventory, and work-off management, print quality improvements. Will participate regularly with the end use customer as our customer arranges, to provide expertise for successful graphic campaign changes and launches, and to provide expertise in job planning.
• Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities. Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.
• Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, work off, and other basic functions of ink blending inhouse.
• Reporting field activity within the reporting tool (salesforce.com). Completes technical call reports and trial reports as needed, including both internal and external documentation.
• Submits, and follows up regional color match lab requests.
• Provides emergency backfill support for our products in case of sudden loss of customer supplied blending.

REQUIRED EDUCATION AND EXPERIENCE:

• 5-10 years of ink industry experience
• Experience with Kepner Tregoe, Six Sigma, SunMatch
• Industry laboratory and press equipment
• Ability to manage multiple complex projects.
• High level of pressroom and printing process knowledge

Salary Range: $78,000 - $85,000

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.