Ink Customer Technical Service Rep

Sun Chemical; Menasha (WI); On-site; USD 79,000 - 85,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) + match

Life insurance

Job summary

Sun Chemical, a leading ink and materials company, seeks an experienced technical ink specialist to support customers in Wisconsin and the surrounding region. The role emphasizes process improvement, ink blending, and collaboration with product management to ensure customer success.

Expect extensive travel (70%) with overnight stays as you coordinate trials, color matching, and timely delivery of products and services across Wisconsin and North Illinois area.

Qualifications

• 5–10 years of ink industry experience.
• Experience with Kepner-Tregoe, Six Sigma and SunMatch.
• Experience with industry laboratory and press equipment.

Responsibilities

• Lead and participate in process improvement initiatives with customers and Sun employees.
• Make product selection decisions and conduct trials; develop custom products.
• Provide training on ink blending, inventory, and in-house processes.
• Document field activity with Salesforce; complete call and trial reports.
• Submit and follow up regional color match lab requests.
• Provide emergency backfill support for products with sudden demand loss.

Skills

Ink industry experience

Pressroom knowledge

Project management

Process improvement

Tools

Kepner-Tregoe

Six Sigma

SunMatch

Job description

About The Organization

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Pay Ranges

$79,000 - $85,000

About The Organization

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Location: Wisconsin, N. Illinois area

Travel: 70% and overnight, including air/flight

In this role, you will provide dedicated technical ink support to our valued customers in Wisconsin, N. Illinois area. In this role, you'll be pivotal in identifying and addressing the technical and continuous improvement needs of our assigned customers, ensuring the seamless delivery of our products and services.

ESSENTIAL JOB FUNCTIONS

• Leads and participates in process improvement initiatives with customers and Sun employees. This requires dedication of significant time, as well as Sun Chemical resources to support the customer through major operational improvement projects including press throughput, decreased color down time, inventory, and work-off management, print quality improvements. Will participate regularly with the end use customer as our customer arranges, to provide expertise for successful graphic campaign changes and launches, and to provide expertise in job planning.
• Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities. Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.
• Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, work off, and other basic functions of ink blending inhouse.
• Reporting field activity within the reporting tool (salesforce.com). Completes technical call reports and trial reports as needed, including both internal and external documentation.
• Submits, and follows up regional color match lab requests.
• Provides emergency backfill support for our products in case of sudden loss of customer supplied blending.

REQUIRED EDUCATION AND EXPERIENCE

• 5-10 years of ink industry experience
• Experience with Kepner Tregoe, Six Sigma, SunMatch
• Industry laboratory and press equipment
• Ability to manage multiple complex projects.
• High level of pressroom and printing process knowledge

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

Note

The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.