Injury Adjuster

Distro; Colorado Springs (CO); Hybrid; USD 57,000 - 77,000; Full time

Job summary

Distro in Colorado Springs is seeking an experienced Injury Adjuster to deliver concierge-level member service. The role handles non-attorney-involved soft tissue injury claims and related auto physical damage exposures, guiding cases from investigation to resolution.

You will adjust claims within authority, confirm coverage, and evaluate damages, while communicating timelines clearly. The position is hybrid ( relo assistance not available ) with a schedule of Mon–Fri, 9:00–5:30 Local Office

Qualifications

• Education: High School Diploma or GED.
• Experience: At least 1 year in injury or auto liability adjusting, incl. complex vehicle damage.
• Knowledge: Auto claims contracts, coverage evaluation, investigation, negotiation, adjudication, and state regs.
• Licensing: Ability to obtain required adjuster licenses within 90 days (up to 3 attempts).

Responsibilities

• Adjust non-attorney-involved soft tissue injury and auto physical damage claims.
• Verify policy coverage, investigate losses, determine liability, and assess damages per state laws.
• Guide members through timelines and next steps with proactive communication.
• Collaborate with internal teams and vendors to resolve claims while managing risk.
• Support CAT operations, including on-call, evenings/weekends, and travel with short notice.

Skills

Negotiation

Conflict resolution

Communication

Problem-solving

Time management

Financial judgment

Education

High School Diploma or GED

Job description

Job Details

• Salary (Colorado Springs, CO): $57,000 – $77,000 / year
• Schedule: Monday – Friday, 9:00 a.m. – 5:30 p.m. (Local Office Time)
• Work Type: Hybrid (Relocation assistance is not available)

About the Role

Experienced claims professional needed to deliver exceptional member service. The Injury Adjuster will handle non-attorney-involved soft tissue bodily injury claims and related auto physical damage exposures, managing claims from investigation to resolution while providing proactive, concierge-level communication and timely support.

Key Responsibilities

• Claim Management: Adjust non-attorney-involved soft tissue bodily injury and auto physical damage claims within assigned authority.
• Coverage & Liability: Confirm policy coverage, investigate loss details, determine legal liability, and evaluate damages in compliance with state laws and regulations.
• Member Experience: Guide members through timelines and next steps, delivering proactive, best-in-class service and communication.
• Collaboration & Risk: Partner with internal teams, business partners, and vendors to resolve claims efficiently while monitoring and managing risk.
• Catastrophe (CAT) Support: Participate in CAT response operations, which may include mandatory on-call periods, evening/weekend/holiday work, and travel with minimal notice.

What You Bring (Must-Have Qualifications)

• Education: High School Diploma or GED.
• Experience: At least 1 year of injury adjusting or auto liability adjusting experience, including complex vehicle physical damage claims (e.g., total loss, multi-vehicle, or non-owned vehicles).
• Knowledge: Working knowledge of auto claims contracts, coverage evaluation, investigation, negotiation, adjudication, and state insurance regulations.
• Skills: Strong negotiation, conflict resolution, communication, problem-solving, and time-management skills, paired with sound financial judgment.
• Licensing: Ability to acquire and maintain required insurance adjuster licenses within 90 days (up to 3 attempts).

Nice-to-Have Qualifications

• Current experience in a Senior Auto Adjuster / Complex role, or 1+ year as a Complex Senior Auto Adjuster.
• 2+ years of auto liability or casualty adjusting experience with complex/multi-vehicle claims.
• Previous experience handling total loss claims.