Injury Adjuster

Vensure Employer Solutions; Colorado Springs (CO); Hybrid; USD 57,000 - 77,000; Full time

Job summary

Vensure Employer Solutions in Colorado Springs is seeking an experienced Injury Adjuster to deliver concierge-level member service. You will manage non-attorney-involved soft tissue injury claims and auto physical damage exposures, handling claims from investigation to resolution with proactive communication.

The role requires 1+ year of injury/auto liability adjusting, strong negotiation and regulatory knowledge, and licensing within 90 days.

Qualifications

• 1+ year of injury adjusting or auto liability adjusting experience.
• Knowledge of auto claims contracts, coverage evaluation, investigation, and state regulations.
• Strong negotiation, conflict resolution, communication, and time-management skills.
• Licensing: ability to acquire and maintain required adjuster licenses within 90 days.
• Current experience in a Senior Auto Adjuster / Complex role or 1+ year in a Complex Senior Auto Adjuster role.

Responsibilities

• Adjust non-attorney-involved soft tissue injury and auto physical damage claims within assigned authority.
• Confirm policy coverage, investigate loss details, determine liability, and evaluate damages in compliance with state laws.
• Guide members through timelines and next steps, delivering proactive, best-in-class service and communication.
• Partner with internal teams, business partners, and vendors to resolve claims efficiently while monitoring risk.
• Participate in CAT response operations, including on-call periods and travel as needed.

Skills

Negotiation

Conflict resolution

Communication

Problem solving

Time management

Financial judgment

Education

High School Diploma or GED

Job description

• Salary (Colorado Springs, CO)~ $57,000 – $77,000 / year
• Schedule~ Monday – Friday, 9~00 a.m. – 5~30 p.m. (Local Office Time)
• Work Type~ Hybrid (Relocation assistance is not available)
• About the Role~ Experienced claims professional needed to deliver exceptional member service. The Injury Adjuster will handle non-attorney-involved soft tissue bodily injury claims and related auto physical damage exposures, managing claims from investigation to resolution while providing proactive, concierge-level communication and timely support.
• Key Responsibilities~
• Claim Management~ Adjust non-attorney-involved soft tissue bodily injury and auto physical damage claims within assigned authority.
• Coverage & Liability~ Confirm policy coverage, investigate loss details, determine legal liability, and evaluate damages in compliance with state laws and regulations.
• Member Experience~ Guide members through timelines and next steps, delivering proactive, best-in-class service and communication.
• Collaboration & Risk~ Partner with internal teams, business partners, and vendors to resolve claims efficiently while monitoring and managing risk.
• Catastrophe (CAT) Support~ Participate in CAT response operations, which may include mandatory on-call periods, evening/weekend/holiday work, and travel with minimal notice.
• What You Bring (Must-Have Qualifications)~
• Education~ High School Diploma or GED.
• Experience~ At least 1 year of injury adjusting or auto liability adjusting experience, including complex vehicle physical damage claims (e.g., total loss, multi-vehicle, or non-owned vehicles).
• Knowledge~ Working knowledge of auto claims contracts, coverage evaluation, investigation, negotiation, adjudication, and state insurance regulations.
• Skills~ Strong negotiation, conflict resolution, communication, problem-solving, and time-management skills, paired with sound financial judgment.
• Licensing~ Ability to acquire and maintain required insurance adjuster licenses within 90 days (up to 3 attempts).
• Nice-to-Have Qualifications~
• Current experience in a Senior Auto Adjuster / Complex role, or 1+ year as a Complex Senior Auto Adjuster.
• 2+ years of auto liability or casualty adjusting experience with complex/multi-vehicle claims.
• Previous experience handling total loss claims.

• Salary (Colorado Springs, CO)~ $57,000 – $77,000 / year
• Schedule~ Monday – Friday, 9~00 a.m. – 5~30 p.m. (Local Office Time)
• Work Type~ Hybrid (Relocation assistance is not available)
• About the Role~ Experienced claims professional needed to deliver exceptional member service. The Injury Adjuster will handle non-attorney-involved soft tissue bodily injury claims and related auto physical damage exposures, managing claims from investigation to resolution while providing proactive, concierge-level communication and timely support.
• Key Responsibilities~
• Claim Management~ Adjust non-attorney-involved soft tissue bodily injury and auto physical damage claims within assigned authority.
• Coverage & Liability~ Confirm policy coverage, investigate loss details, determine legal liability, and evaluate damages in compliance with state laws and regulations.
• Member Experience~ Guide members through timelines and next steps, delivering proactive, best-in-class service and communication.
• Collaboration & Risk~ Partner with internal teams, business partners, and vendors to resolve claims efficiently while monitoring and managing risk.
• Catastrophe (CAT) Support~ Participate in CAT response operations, which may include mandatory on-call periods, evening/weekend/holiday work, and travel with minimal notice.
• What You Bring (Must-Have Qualifications)~
• Education~ High School Diploma or GED.
• Experience~ At least 1 year of injury adjusting or auto liability adjusting experience, including complex vehicle physical damage claims (e.g., total loss, multi-vehicle, or non-owned vehicles).
• Knowledge~ Working knowledge of auto claims contracts, coverage evaluation, investigation, negotiation, adjudication, and state insurance regulations.
• Skills~ Strong negotiation, conflict resolution, communication, problem-solving, and time-management skills, paired with sound financial judgment.
• Licensing~ Ability to acquire and maintain required insurance adjuster licenses within 90 days (up to 3 attempts).
• Nice-to-Have Qualifications~
• Current experience in a Senior Auto Adjuster / Complex role, or 1+ year as a Complex Senior Auto Adjuster.
• 2+ years of auto liability or casualty adjusting experience with complex/multi-vehicle claims.
• Previous experience handling total loss claims.