Infusion Patient Services Coordinator - Authorizations

PromptCare; New Providence (NJ); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Generous PTO with holidays

Life insurance

Employee assistance program

Disability insurance

Commuter benefits

Employee referral bonuses

Job summary

PromptCare is seeking a highly motivated Patient Services Coordinator to join our team in New Providence, NJ (hybrid: 2 days in-office, 3 days remote). The role focuses on specialty infusion benefit verifications, medication authorizations, and EMR task management in a fast-paced environment.

The ideal candidate has healthcare experience, knowledge of CPR+/Caretend, and strong communication skills to coordinate with patients, physician offices, and the sales team.

Qualifications

• High school diploma or equivalent; Bachelor’s degree in healthcare field or business preferred.
• Excellent oral and written communication skills to interact with colleagues, management, patients, and physician offices.
• Proficient computer skills (Microsoft Office) and CPR+ and/or Caretend experience preferred.
• Strong work ethic with attention to detail and quality.
• Ability to identify and address problem accounts; prior experience with infusion therapy patients is desirable.

Responsibilities

• Benefit Verification for Insurance Changes, Therapy Changes & Dose Changes
• New / ReAuthorization under new insurance plan for changes
• New / ReAuthorizations for drug or dose changes under existing plan
• Update payor information and CPR/Caretend
• Update existing orders to show the correct payor in CPR/Caretend
• Monthly Verifications
• Prior authorizations, specialty medications, or third-party payers experience preferred
• Familiarity with electronic medical records, payer portals, and data entry systems
• Handle multiple tasks in a fast-paced environment
• Infusion or DME background preferred
• Clinical or medical office administrative experience preferred
• Manage internal email communications between departments
• Attend to Urgent / Same Day Requests
• Other duties as assigned

Skills

Strong communication

Healthcare experience

EMR knowledge

Attention to detail

Team collaboration

Education

High school diploma

Bachelor’s degree in healthcare or business

Job description

PromptCare is seeking a highly motivated Patient Services Coordinator to join our team in New Providence, NJ (hybrid: 2 days in-office, 3 days remote). The role focuses on specialty infusion benefit verifications, medication authorizations, and EMR task management in a fast-paced environment.

The ideal candidate has healthcare experience, knowledge of CPR+/Caretend, and strong communication skills to coordinate with patients, physician offices, and the sales team.