Infusion Care Intake Specialist (Hybrid)

PromptCare; New Providence (NJ); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) Plan with Company Match

Generous PTO: Vacation, Sick Time, etc

Life Insurance: Standard coverage

Employee Assistance Program

Disability Insurance

FSA and HSA

Commuter Spending Programs

Volunteer and Engagement Opportunities

Employee Referral Bonuses

Exclusive discounts on entertainment, 

Job summary

PromptCare is seeking an experienced Intake Specialist to join our team. The Intake Specialist is responsible for receiving and managing referrals from various referral sources in our service areas.

The ideal candidate will have a strong background in infusion therapy and be able to provide exceptional customer service to our patients. The position is full-time, 40 hours per week, in a hybrid setting with options to work from New Providence, NJ or Lenexa, KS, reporting to the Departmental Lead,

Qualifications

• High school diploma or GED required.
• Experience with insurance companies and healthcare professionals preferred.
• Experience with specialty pharmacy patient admissions and referral-source practice setting preferred.
• IVIg case management experience preferred.
• MS Office skills strong; CPR+ experience advantageous (training provided).

Responsibilities

• Obtain initial patient referral admission data and document.
• Interface with external clients to obtain initial authorization.
• Notify staff of pending referrals and patient admissions.
• Enter new patient information into the order processing system.
• Generate and track forms until documentation is received.
• Update patient and clinical information daily in the system.
• Coordinate with staff on master log and patient cases.
• Verify eligibility and benefits including prior authorizations.
• Communicate with clients, families, physicians and discharge planners on coverage details.
• Research and resolve issues impacting benefit coverage and revenue.

Skills

Insurance coordination

Healthcare partnerships

IVIg case management

Customer service

Education

High school diploma or GED

Tools

CPR+ system

Pharmacy order processing system

Job description

PromptCare is seeking an experienced Intake Specialist to join our team. The Intake Specialist is responsible for receiving and managing referrals from various referral sources in our service areas.

The ideal candidate will have a strong background in infusion therapy and be able to provide exceptional customer service to our patients. The position is full-time, 40 hours per week, in a hybrid setting with options to work from New Providence, NJ or Lenexa, KS, reporting to the Departmental Lead,