Infusion Care Coordinator & Patient Experience Lead

Soleo Health; Mobile (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Wages

401(k) with a Match

Referral Bonus

Paid Time Off

Great Company Culture

Annual Merit Based Increases

No Weekends or Holidays

Paid Parental Leave Options

Affordable Medical, Dental, & Vision I

Job summary

Soleo Health in Mobile, AL is seeking a Full-time Infusion Care Coordinator (Patient Ambassador) to support our specialty infusion pharmacy. You will manage data entry of clinical information, schedule nursing activities, coordinate referrals, and maintain efficient patient care workflows to ensure accurate billing and timely services.

The role involves direct patient interaction on-site, collaboration with prescribers and payors, and ensuring high-quality customer service.

Qualifications

• High school diploma or equivalent is required.
• Prior healthcare scheduling experience is required.
• Home infusion experience is required.
• Ability to work on-site and interact directly with patients in a clinical setting.
• Strong communication skills are required.
• Ability to prioritize and multitask is required.
• Basic computer skills including Microsoft Excel, Word, Outlook are required.
• CPR Plus application experience is preferred.

Responsibilities

• Receive medication referrals and collect insurance information through various methods.
• Proficient data entry and generating daily office communications.
• Contact referral sources, patients, or prescriber’s offices to obtain additional information required for verification of benefits or prior approvals.
• Place outbound calls to patients or doctor’s offices to notify them of care status.
• Collaborate with prescribers to facilitate payor denial appeals.
• Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
• Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
• Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
• Serve as the main point of contact for the nursing department, demonstrating the ability to multi-task and remain calm under pressure.
• Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
• Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
• Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
• Support client satisfaction at a level that ensures account retention.
• Meet with patients in person following AIS visits to schedule their next appointment prior to departure.
• Confirm patient understanding of their next visit and ensure accurate scheduling to support timely medication dispensing and care coordination.
• Inquire about the patient’s appointment experience and request completion of a brief satisfaction survey.
• Serve as a key touchpoint for enhancing the in-clinic patient experience and supporting overall customer satisfaction outcomes.

Skills

Strong communication

Prioritization

Multitasking

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Soleo Health in Mobile, AL is seeking a Full-time Infusion Care Coordinator (Patient Ambassador) to support our specialty infusion pharmacy. You will manage data entry of clinical information, schedule nursing activities, coordinate referrals, and maintain efficient patient care workflows to ensure accurate billing and timely services.

The role involves direct patient interaction on-site, collaboration with prescribers and payors, and ensuring high-quality customer service.