Infusion Benefits Coordinator

Kane Hall Barry Neurology, Bedford & Keller; Bedford (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare facility in Bedford seeks an Infusion Benefits Coordinator I responsible for ensuring insurance coverage for infusion services. The role involves scheduling, verifying patient benefits, obtaining financial agreements, and maintaining patient flow documentation. Ideal candidates will possess strong communication skills and at least two years of medical scheduling experience.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two years of experience in scheduling and insurance billing.
• Excellent verbal and written communication skills needed.

Responsibilities

• Verify insurance benefits and schedule infusion appointments.
• Monitor patient appointments while maintaining communication with providers.
• Document communications and manage medical records.

Skills

Communication

Scheduling

Insurance Billing

ICD10 Knowledge

CPT Codes Knowledge

Infusion Therapy Practice

Patient Interaction

Education

High School Diploma

Tools

EMR Systems

Job description

POSITION TITLE: Infusion Benefits Coordinator I

STATUS: Non- Exempt

DIRECT REPORTS: N/A

ACCOUNTABILITY OBJECTIVE: Responsible for communication with referring providers, patients, and insurance
companies to ensure the patients’ health care benefits cover services to be provided prior to scheduling infusion
appointments.

KEY RESPONSIBILITIES:
• Verify insurance benefits, obtain authorizations/ re-certifications, schedule infusion patients, and check
patients in/ out.
• Monitor injection appointment and create tasks accordingly.
• Obtain signed financial agreements and collect patient financial responsibilities.
• Request necessary documentation from referring providers, document communication with referring
providers, insurance companies, and patients in We Infuse Log.
• Assist with management of medical records, faxing, and scanning documentation.
• Clean infusion chairs, and order/distribute lunches to patients.
• Work on Patient Flow in We Infuse. Use the filters to search for your assigned medications.
• Maintain treatment schedule for your assigned patients/ medications by using the We Infuse Patient Flow
process.
• Check the fax folders periodically throughout the day. All Infusion coordinators are responsible for
checking the fax folders for your assigned medications.
o File documents accordingly in EMR system(s). Be sure to move documents to the completed
folder after you have filed in EMR system(s).
o Start process for new referrals.
• Create Cost Estimates and notify patients prior to their appointment. Utilize the messages in Luma.
• Communicate with Purchasing Coordinator to ensure we have drug on hand or delivery date from SP.
• Schedule appointments in EMR system(s).
• Respond to Teams messages in a timely manner.
• Check emails and the EMR task inbox regularly and respond as necessary.
• Utilize One Note for step-by-step instructions on tasks.

QUALIFICATIONS AND SKILLS:
• High School Diploma or equivalent.
• Excellent verbal and written communication skills to include superior interpersonal and patient contact
skills and excellent telephone manners.
• Minimum of two years of experience with scheduling and insurance billing for medical services with
general knowledge of ICD10 and CPT codes.
• General knowledge of office procedures, equipment, and comprehensive computer skills.
• Ability to follow RN’s orders and thorough knowledge of infusion therapy practice.
• Previous experience as front office staff in physician’s office.
• Other job duties as assigned.

ADDITIONAL EXPERIENCE, NOT REQUIRED:
• At least one (1) year of related experience in a Neurological setting
• EMR experience a plus.