Infrastructure Technology Specialist – End User Computing & Desktop Support

Cognizant; New York (NY); On-site; USD 49,000 - 92,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contribution

Disability benefits

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an Infrastructure Technology Specialist for End User Computing and Desktop Support in New York. This full-time, office-based role requires 4+ years in corporate IT support, strong Windows 11 and Office 365 skills, and proven diagnostic abilities.

You will handle user issues, coordinate with regional teams, and support legacy and new tech in a fast-paced environment. Candidates should be able to work a full range of support activities, including after-hours cover, and

Qualifications

• 4+ years' IT support experience in a corporate setting.
• Strong troubleshooting and diagnostic skills in a corporate computing environment.
• Deep knowledge of Windows 11 and Office 365 suite.
• Familiarity with mobile platforms (iPhone/iPad).
• Experience with ITIL/Service management practices is a plus.

Responsibilities

• Provide general IT service and user support to colleagues in person and remotely.
• Log support requests and incidents; monitor and escalate as needed.
• Troubleshoot issues and coordinate with regional/international teams
• Liaise with third-party suppliers to resolve user problems.

Skills

Good, confident communicator in Englis

Positive attitude

Independent worker

Willing to work outside hours

Team collaboration

Education

Microsoft Certified Desktop Support Technician (MCDST) or above

Accredited ITIL Foundation

Tools

Microsoft Windows 11

Office 365 & Teams

iManage Document Management System

ServiceNow

Azure Virtual Desktop (AVD)

Job description

Infrastructure Technology Specialist – End User Computing & Desktop Support

Experience:7+ Years

Location: New York (Work from office)

Essential

• A minimum of 4 years’ experience of IT support in a corporate environment.
• Troubleshooting in a corporate computing environment;
• Investigation and diagnostic skills;
• Microsoft Windows 11;
• Microsoft Office 365 suite of Applications & Teams;
• iPhone / iPad Technology and mobile apps;
• General user administration tasks;
• Data/voice cabling and patching.
• AVD working experience;
• Proficiency in English is mandatory.

Desirable

• Experience working with Legal tools in the legal sector
• iManage Document Management System
• Service Now ticket logging
• Microsoft Certified Desktop Support Technician (MCDST) or above;
• Working knowledge of ITIL/Service management best practice;
• Accredited ITIL certification (Foundation level);
• Experience in leading small projects.

Competencies

• (Non-Technical)
• Good, confident communicator in English
• Positive attitude, well-motivated, keen to learn. Willing to work on a full range of support activities;
• Able to work independently, take responsibility and the initiative as necessary to resolve support issues;
• Commitment and energy – there will be times when work needs to be completed outside of normal office hours;
• Good interpersonal skills – ability and drive to work well as part of a team.

Working Arrangements

• This is a full-time office-based position and requires attendance at the office five days per week.
• Candidates should be flexible and willing to support planned change activities during weekends and after business hours.

Role summary/purpose of job

• General IT service and user support to all levels of colleagues both face to face and via email/telephone;
• Logging support requests and incidents;
• The monitoring and completion of issues and requests received by the IT Service Desk. This may involve escalation to local and international support teams;
• Troubleshoot problems, use diagnostic tools as needed and escalated the problem to a more skilled technician as needed;
• Liaising with regional offices and third-party suppliers to resolve user support issues.

Applications will be accepted until 11/16/2026

The annual salary for this position is between $49,0001- $92,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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