Infrastructure Technician III

Black Box; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Black Box is seeking an Infrastructure Technician III to lead and mentor a team focusing on the installation and maintenance of mission-critical infrastructure systems in Plano, Texas. This technical role demands expertise in structured cabling and fiber optics, delivering exceptional client experiences while ensuring quality in high-stakes environments.

The ideal candidate will have over 5 years of relevant experience, possess a technical certification or degree, and demonstrate leadership capabilities. Join us to solve complex problems and set industry standards in service delivery.

Qualifications

• 5+ years of experience installing low voltage cabling systems.
• Proven ability to install, terminate, test copper and fiber systems.
• Valid driver's license with clean driving record.

Responsibilities

• Lead installation of structured cabling and ICT infrastructure work.
• Mentor Technicians I & II ensuring quality standards.
• Provide technical support for network devices.

Skills

Structured cabling expertise

Fiber optics knowledge

ICT systems proficiency

Client communication skills

Team leadership

Education

Associate degree or technical certification

Tools

Fluke DSX8000

Fiber fusion splicing tools

Basic hand tools

Job description

Infrastructure Technician III

Lead. Build. Mentor. Master the Craft of Mission Critical Infrastructure.

As an Infrastructure Technician III, you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low voltage systems powering world class environments are installed with precision, quality, and unmatched professionalism. This is a senior level, hand son role where your expertise in structured cabling, fiber optics, and ICT systems sets the standard for the entire team.

If you're a highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence in high stakes environments like data centers, enterprises, and advanced facilities-this is where your experience becomes impact.

What You’ll Do

Lead Advanced Structured Cabling & ICT Infrastructure Work

• Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies.
• Execute high skill work such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.
• Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.

Be the Subject Matter Expert On Site

• Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.
• Conduct Fluke DSX8000 testing, OTDR testing, inspection, documentation, and remediation.
• Install servers, rack and stack equipment, patch panels, bonding, firestopping, and cable channeling.
• Troubleshoot and support network devices; experience with Cisco routers is a strong plus.

Lead Teams & Set the Standard

• Act as the first level of field leadership: ensuring Safety First, followed by Quality, then Production.
• Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.
• Coordinate workflows with team members to keep projects on schedule and compliant with scope.

Deliver an Outstanding Client Experience

• Serve as a customer facing technical professional with exceptional communication and service skills.
• Provide clear updates on project status, technical challenges, and resolutions.
• Support emergency service requests, ensuring timely response and SLA compliance.

Ensure World Class Documentation & Project Execution

• Maintain accurate electronic and written documentation for time, materials, testing results, and work progress.
• Request tools, supplies, and materials to ensure readiness and jobsite efficiency.
• Participate in required meetings, trainings, and workshops to maintain expertise and certifications.

Technical Skills That Make You Stand Out

• Deep knowledge of TIA/BICSI standards and ICT best practices
• Fiber fusion splicing (including high strand ribbon fiber)
• Fiber & copper termination and testing (Fluke DSX8000, OTDR, VFL)
• Patch panel installation, rack and stack, and network device mounting
• Reading/creating port maps and technical documentation
• Ability to use laptops/tablets with digital work software
• Understanding of switching, routing, and low voltage signal flow
• Knowledge of Cisco router installation and configuration (preferred)

Soft Skills That Elevate You

• Positive "can do" attitude and strong team leadership mindset
• Punctual, professional, and reliable
• Exceptional client facing communication skills
• Strong collaboration and conflict resolution abilities
• High attention to detail and pride in workmanship
• Ability to work independently with minimal supervision

What You Bring

• Associate degree or technical certification or equivalent work experience
• 5+ years installing, maintaining, and troubleshooting low voltage cabling systems
• Proven ability to install, terminate, test, and certify copper and fiber systems
• Experience with major manufacturers (Panduit, Commscope, Corning, Leviton, etc.) preferred
• Understanding of NEC, ANSI, TIA, EIA, and BICSI standards
• Ability to read blueprints and construction drawings
• Valid driver's license and clean driving record
• BICSI Technician Certification highly desired

Supervisory Responsibility

• Tech III is the first level of field leadership at Black Box.
• Leads small teams, mentors junior techs, and ensures safe, quality focused execution.

Work Environment & Physical Demands

• Primarily indoors, occasionally outdoors
• Moderate noise typical of construction and data center settings
• Regularly required to sit, kneel, stoop, climb, bend, reach, talk, hear
• Frequently required to stand and walk for extended periods
• Must be able to lift/move 50 lbs regularly and 25 lbs frequently
• Must be able to work at heights and in tight/confined spaces
• Reasonable accommodations available for qualified individuals

Required Tools

Snips, basic hand tools, steel/composite toe boots, VFL (preferred), cordless drill/impact, pliers, testers, punch tools, tape measure, level, flashlight/headlamp, and more.