Lead Technician

Black Box; Plano (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Black Box is seeking a Lead Technician to serve as the technical expert and frontline leader for data centers and advanced facilities. This senior, hands-on role demands expertise in structured cabling, fiber optics, and ICT systems to set the standard for the team.

You will mentor Technicians I & II, oversee safety, quality, and production, and coordinate with clients to ensure exceptional service and compliant project execution.

Qualifications

• Experience leading complex structured cabling projects in data centers or enterprise environments.
• Deep knowledge of TIA/BICSI standards and low voltage systems.
• Ability to mentor Technicians I & II and drive on-site safety and quality.
• Proven troubleshooting of high-stakes ICT infrastructure issues.

Responsibilities

• Supervise and lead cabling activities, troubleshooting, and QA/QC.
• Mentor and guide Technicians I & II with a focus on workmanship and client service.
• Coordinate workflows to keep projects on schedule and within scope.
• Serve as field point of contact with the client and provide status updates.

Skills

Structured cabling

Fiber optics

ICT systems

Leadership

Mentoring

Troubleshooting

Team coordination

Tools

Fluke DSX8000

OTDR

Cisco routers

Rack and stack

Job description

As a Lead Technician you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low voltagesystems powering world-class environments are installed with precision, quality, and unmatched professionalism. This is a senior level, hands‑on role where your expertise in structured cabling, fiber optics, and ICT systems sets the standard for the entire team.

If you’re a highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence in high‑stakes environments like data centers, enterprises, and advanced facilities‑ this is where your experience becomes impact.

What You'll Do

Lead Advanced Structured Cabling & ICT Infrastructure Work

• Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies.
• Execute high skillwork such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.
• Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.

Be the Subject Matter Expert Onsite

• Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.
• Conduct Fluke DSX8000 testing, OTDR testing, inspection, documentation, and remediation.
• Install servers, rack and stack equipment, patch panels, bonding, firestopping, and cable channeling.
• Troubleshoot and support network devices; experience with Cisco routers is a strong plus.

Lead Teams & Set the Standard

• Act as the first level of field leadership: ensuring Safety First, followed by Quality, then Production.
• Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.
• Coordinate workflows with team members to keep projects on schedule and compliant with scope.

Deliver an Outstanding Client Experience

• Serve as a customer facing technical professional with exceptional communication and service skills.
• Provide clear updates on project status, technical challenges, and resolutions.
• Support emergency service requests, ensuring timely response and SLA compliance.

Ensure World-class Documentation & Project Execution

• Maintain accurate electronic and written documentation for time, materials, testing results, and work progress.
• Request tools, supplies, and materials to ensure readiness and jobsite efficiency.
• Participate in required meetings, training, and workshops to maintain expertise and certifications.

Technical Skills That Make You Stand Out

• Deep knowledge of TIA/BICSI standards and ICT best practices
• Fiber fusion splicing (including high strand ribbon fiber)
• Fiber & copper termination and testing (Fluke DSX8000, OTDR, VFL)
• Patch panel installation, rack and stack, and network device mounting
• Reading/creating port maps and technical documentation
• Ability to use laptops/tablets with digital work software
• Understanding of switching, routing, and low voltage signal flow
• Knowledge of Cisco router installation and configuration (preferred)

Soft Skills That Elevate You

• Positive "cando" attitude and strong team leadership mindset
• Punctual, professional, and reliable
• Exceptional client facing communication skills
• Strong collaboration and conflict resolution abilities
• High attention to detail and pride in workmanship
• Ability to work independently with minimal supervision

Responsibilities

• Supervising and leading cabling activities, troubleshooting, and QA/QC
• Assuming responsibility for the proper care and maintenance of all assigned assets and materials
• Completing and submitting field reports
• Serving as the field point of contact with the client
• Co‑leading daily huddles with the team to discuss daily goals, attendance and priorities
• Performing site walk inspections with the customer
• Providing on-the-job training (OJT) as required, including teaching and mentoring assigned staff

Supervisory Responsibility

• Leads small teams, mentors junior techs, and ensures safe, quality focused execution.

Work Environment & Physical Demands

• Primarily indoors, occasionally outdoors
• Moderate noise typical of construction and data center settings
• Regularly required to sit, kneel, stoop, climb, bend, reach, talk, hear
• Frequently required to stand and walk for extended periods
• Must be able to lift/move 50 lbs regularly and 25 lbs frequently.
• Must be able to work at heights and in tight/confined spaces
• Reasonable accommodations available for qualified individuals

Required Tools

Snips, basic hand tools, steel/composite toe boots, VFL (preferred), cordless drill/impact, pliers, testers, punch tools, tape measure, level, flashlight/headlamp, and more.

Why Black Box?

Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world‑class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth—both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.

Equal Opportunity Employer

Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.