Lead Technician

Black Box; United States; On-site; USD 75,000 - 95,000; Full time

Job summary

Black Box is seeking a Lead Technician to act as the technical expert and frontline leader. You will install, service, upgrade, and decommission complex structured cabling systems, including copper and fiber, while applying industry standards and safety requirements.

This senior, hands-on role emphasizes craftsmanship, mentorship, and delivering exceptional client service. The position involves onsite work at data centers and facilities, with responsibilities spanning installation, testing, and

Qualifications

• Deep knowledge of TIA/BICSI standards and ICT best practices.
• Experience with fiber fusion splicing and termination testing.
• Strong client-facing communication and mentoring abilities.

Responsibilities

• Lead advanced structured cabling and ICT infrastructure work.
• Mentor Technicians I & II and coordinate team workflows.
• Oversee field site activities, QA/QC, and documentation.

Skills

Structured cabling

Fiber optics

ICT systems

Tools

Fluke DSX8000

VFL

Job description

Job Description

As a Lead Technician you are the technical expert and frontline leader who ensures that the data, voice, fiber, andlow voltagesystems powering world-class environments are installed with precision, quality, and unmatched professionalism. This is asenior level,hands-onrole where yourexpertisein structured cabling, fiber optics, and ICT systems sets the standard for the entire team.

Job Description

As a Lead Technician you are the technical expert and frontline leader who ensures that the data, voice, fiber, andlow voltagesystems powering world-class environments are installed with precision, quality, and unmatched professionalism. This is asenior level,hands-onrole where yourexpertisein structured cabling, fiber optics, and ICT systems sets the standard for the entire team.

Ifyou'rea highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence inhigh-stakesenvironments like data centers, enterprises, and advanced facilities—this is where your experience becomes impact.

What You’ll Do

Lead Advanced Structured Cabling & ICT Infrastructure Work

• Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, andlow voltagetechnologies.
• Executehigh skillwork such as fusion splicinghigh strandribbon fiber,terminatingand testing copper and fiber, and performing advanced troubleshooting.
• Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.

Be the Subject Matter ExpertOnsite

• Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.
• Conduct Fluke DSX8000 testing, OTDR testing, inspection, documentation, and remediation.
• Install servers, rackandstack equipment, patch panels, bonding, firestopping, and cable channeling.
• Troubleshoot and support networkdevices;experience with Cisco routers is a strong plus.

Lead Teams & Set the Standard

• Act as the first level of field leadership: ensuringSafety First, followed by Quality, then Production.
• Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.
• Coordinate workflows with team members to keep projects on schedule and compliant with scope.

Deliver An Outstanding Client Experience

• Serve as acustomer facingtechnical professional with exceptional communication and service skills.
• Provide clear updates on project status, technical challenges, and resolutions.
• Support emergency service requests, ensuringtimelyresponse and SLA compliance.

EnsureWorld-classDocumentation & Project Execution

• Maintainaccurateelectronic and written documentation for time, materials, testing results, and work progress.
• Request tools, supplies, and materials to ensure readiness andjobsiteefficiency.
• Participate in required meetings,training, and workshops tomaintainexpertiseand certifications.

Technical Skills That Make You Stand Out

• Deep knowledge of TIA/BICSI standards and ICT best practices
• Fiber fusion splicing (includinghigh strandribbon fiber)
• Fiber & copper termination and testing (Fluke DSX8000, OTDR, VFL)
• Patch panel installation, rackandstack, and network device mounting
• Reading/creating port maps and technical documentation
• Ability to use laptops/tablets with digital work software
• Understanding of switching, routing, andlow voltagesignal flow
• Knowledge of Cisco router installation and configuration (preferred)

Soft Skills That Elevate You

• Positive “cando” attitude andstrong teamleadership mindset
• Punctual, professional, and reliable
• Exceptionalclient facingcommunication skills
• Strong collaboration andconflict resolutionabilities
• High attention to detail and pride in workmanship
• Ability to work independently with minimal supervision

Responsibilities

• Supervising and leading cabling activities, troubleshooting, and QA/QC
• Assuming responsibility for the proper care and maintenance of all assigned assets and materials
• Completing and submitting field reports
• Serving as the field point of contact with the client
• Co-leading daily huddles with the team to discuss daily goals, attendance and priorities
• Performing site walk inspections with the customer
• Providing on-the-job training (OJT) as required, including teaching and mentoring assigned staff

Supervisory Responsibility

• Leads small teams, mentors junior techs, and ensures safe,quality focusedexecution.

Work Environment & Physical Demands

• Primarily indoors, occasionally outdoors
• Moderate noise typical of construction and data center settings
• Regularly required to sit, kneel, stoop, climb, bend, reach, talk, hear
• Frequently required to stand and walk for extended periods
• Must be able to lift/move50 lbs regularlyand25 lbs frequently
• Must be able to workat heightsand intight/confined spaces
• Reasonable accommodations available for qualified individuals

Required Tools

Snips, basic hand tools, steel/composite toe boots, VFL (preferred), cordless drill/impact, pliers, testers, punch tools, tape measure, level, flashlight/headlamp, and more.

Why Black Box?

Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth—both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.

Equal Opportunity Employer

Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.