Infrastructure Support Specialist — Government IT & PTO

Sienna Systems; Alexandria, Northern (VA, KY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Federal holidays

Benefits package

Job summary

Sienna Systems Corporation in Alexandria, Virginia is seeking a hands-on Infrastructure Support Specialist to join the SSA Special Notice Option (SNO) team. You will maintain servers, directory services, authentication services, and endpoints to ensure the program runs smoothly.

The role offers exposure to server platforms, virtualization, networking, and end-user devices, with direct interaction with government staff and stakeholders.

Qualifications

• Able to obtain and maintain a Public Trust suitability determination
• At least 2 years of hands-on IT infrastructure implementation experience
• Experience with SCCM 2012 or later
• Experience with VPN connectivity, including troubleshooting Cisco VPN router and client software
• Experience with VoIP infrastructure
• Strong understanding of TCP/IP and other networking principles
• Knowledge of computer and network security systems, applications, procedures, and techniques
• Working knowledge of incident management tools and help desk software applications
• Familiarity with ticket documentation, service level agreements, statistics, and escalation processes
• Excellent analytical, troubleshooting, and critical-thinking skills
• Strong command of spoken and written English
• Solid organization, presentation, and documentation ability, including Visio diagrams and as-built documentation

Responsibilities

• Administer, configure, maintain, and troubleshoot the infrastructure supporting SNO, including server platforms, directory services, authentication services, virtual environments, network connectivity, office productivity tools, and endpoint protection.
• Administer and maintain operational equipment including local and remote connectivity, printers and peripherals, VPN connections, and the related hardware and software.
• Build and configure desktops and workstations for program staff.
• Troubleshoot escalated incidents and drive them to resolution, documenting tickets against service level agreements and escalation processes.
• Support change management and process improvement, providing documented changes for review.
• Coordinate with vendors and support technology planning and infrastructure lifecycle management.
• Collaborate with government staff and other stakeholders supporting the program.

Skills

English fluency

Analytical thinking

Troubleshooting

Incident management

Ticket documentation

Network security basics

TCP/IP knowledge

Tools

SCCM 2012+

VPN connectivity

VoIP infrastructure

Visio

Help desk software

Job description

Sienna Systems Corporation in Alexandria, Virginia is seeking a hands-on Infrastructure Support Specialist to join the SSA Special Notice Option (SNO) team. You will maintain servers, directory services, authentication services, and endpoints to ensure the program runs smoothly.

The role offers exposure to server platforms, virtualization, networking, and end-user devices, with direct interaction with government staff and stakeholders.