Infrastructure Support Specialist — Federal SSA Program

Sienna Systems Corporation; Alexandria (VA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with 4% matching, immediateVest

Disability coverage

Life Insurance coverage

Job summary

Sienna Systems Corporation is seeking an Infrastructure Support Specialist to join our SSA Special Notice Option (SNO) team in Alexandria, Virginia. You will keep physical and virtual infrastructure running across servers, authentication, connectivity, and endpoints for a government program.

The role offers hands-on ownership, a clear career path, and opportunities to work with a broad range of servers, virtualization, networking, and endpoints.

Qualifications

• Able to obtain and maintain a Public Trust suitability determination.
• At least 2 years of hands-on IT infrastructure implementation experience.
• Experience with SCCM 2012 or later.
• Experience with VPN connectivity, including troubleshooting Cisco VPN router and client software.
• Experience with VoIP infrastructure.
• Strong understanding of TCP/IP and other networking principles.
• Knowledge of computer and network security systems, applications, procedures, and techniques.
• Working knowledge of incident management tools and help desk software applications.
• Familiarity with ticket documentation, service level agreements, statistics, and escalation processes.
• Excellent analytical, troubleshooting, and critical-thinking skills.
• Strong command of spoken and written English.
• Solid organization, presentation, and documentation ability, including Visio diagrams and as-built documentation

Responsibilities

• Administer, configure, maintain, and troubleshoot the infrastructure supporting the SNO team.
• Manage server platforms, directory services, authentication, virtualization, networking, and endpoints.
• Configure and maintain local and remote connectivity, printers, VPN connections, and related hardware/software.
• Build and configure desktops/workstations for program staff.
• Troubleshoot escalated incidents and document tickets per SLAs.
• Support change management and process improvement with documented changes.
• Coordinate with vendors and support technology planning and lifecycle management.
• Collaborate with government staff and stakeholders on the program.

Skills

IT infrastructure

Troubleshooting

English communication

Analytical thinking

Ticket documentation

Tools

SCCM 2012+

VPN (Cisco)

VoIP infrastructure

TCP/IP networking

Incident management tools

Visio

Job description

Sienna Systems Corporation is seeking an Infrastructure Support Specialist to join our SSA Special Notice Option (SNO) team in Alexandria, Virginia. You will keep physical and virtual infrastructure running across servers, authentication, connectivity, and endpoints for a government program.

The role offers hands-on ownership, a clear career path, and opportunities to work with a broad range of servers, virtualization, networking, and endpoints.