Infrastructure Support Specialist

Tietoevry; Sunnyvale (CA); On-site; USD 170,000 - 230,000; Full time

Job summary

Tietoevry in Sunnyvale, CA seeks an experienced SRE professional to enhance platform reliability and automation. You will own incident management, runbooks, and post-incident RCA while coordinating with customers and internal teams during critical incidents.

The role focuses on reliability engineering with hands-on exposure to monitoring tools and infrastructure across compute, storage, and networking layers.

Qualifications

• 8+ years of experience in SRE or related field.
• Strong reliability and automation-focused mindset.
• Experience with monitoring tools: Datadog, Splunk, Dynatrace, Grafana, Prometheus, New Relic.

Responsibilities

• Manage incidents, alerts & outages
• Perform RCA and troubleshoot infrastructure issues
• Coordinate with customers and internal teams during critical incidents
• Ensure platform reliability and availability

Skills

SRE mindset

Compute

Storage

Networking

Tools

Datadog

Splunk

Dynatrace

Grafana

Prometheus

New Relic

Job description

Experience: 8+ Years

Key Skills:

• SRE mindset with focus on reliability & automation
• Monitoring tools: Datadog, Splunk, Dynatrace, Grafana, Prometheus, New Relic
• Infrastructure: Compute, Storage, Networking (TCP/IP, DNS, Load Balancers)

Responsibilities:

• Manage incidents, alerts & outages
• Perform RCA and troubleshoot infrastructure issues
• Coordinate with customers and internal teams during critical incidents
• Ensure platform reliability and availability