Site Reliability Engineer

RSA Tech; Dallas (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

RSA Tech is seeking experienced technical support professionals to bolster client-facing issue resolution. The role focuses on leading incident responses, performing root-cause analyses, and driving on-call support, while embedding reliability practices across production releases.

Ideal candidates will have strong Java skills and familiarity with ITIL processes, plus scripting for automation. You will collaborate with engineering to resolve recurring problems and train L1 teams to shift-left

Qualifications

• Strong proficiency in Java.
• Experience in incident management and ITIL framework.
• Provide support for client-reported user issues.
• Lead incident responses and perform RCA.
• Automation and tooling using scripting (Shell, Python).
• Track recurring issues and contribute to Problem Management.

Responsibilities

• Lead incident responses and provide on-call support.
• Escalate unresolved technical problems to Engineering.
• Maintain records of support interactions and resolution runbooks.
• Educate and train L1 team on common issues and shift-left initiatives.
• Embed reliability practices and support production releases.

Skills

Java

Incident management

ITIL

Root cause analysis (RCA)

On-call support

Tools

Oracle

SQL

DynamoDB

AWS

Terraform

MongoDB

Spring Boot

Kafka

RESTful API

Camunda

Shell

Python

Job description

• Technical proficiency: Strong Proficiency in Java, Strong understanding of Database concepts (Oracle, SQL, Dynamo DB etc.)
• Good to have skills: Cloud Concepts / AWS, Terraform, MongoDB, Spring Boot Framework, Kafka, RESTful API, Camunda
• Should have experience in Incident Management and aware of ITIL framework
• Provide support for client reported user issues.
• Lead Incident responses, perform RCA and provide on-call support
• Automation and tooling using scripting (shell, python etc) .
• Track recurring issue, contribute to Problem Management.
• Embed Reliability practices & support production releases.
• Escalate unresolved technical problems to Engineering team.
• Maintain records of support interactions and resolution runbooks
• Educate & train L1 team on common issue and help in Shift left initiative