Infrastructure Support Engineer

Lazorpoint; Cleveland (OH); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Lazorpoint is seeking an Infrastructure Support Engineer to assist clients primarily remotely with some onsite support in Cleveland, OH. You will troubleshoot, communicate clearly with users, and document issues to ensure timely resolutions.

Ideal candidates have 1–5 years of experience with Microsoft platforms, basic networking, and virtualization. A strong service mindset, teamwork, and willingness to travel locally are important as you support clients across the region.

Qualifications

• 1–5 years relevant professional or internship experience with Microsoft platforms (Windows Server, Exchange, AD, SQL Server, Office 365).
• Basic networking knowledge (switching, routers, DNS, TCP/IP).
• Virtualization and cloud support knowledge across platforms and products.

Responsibilities

• Communicate with client users/end users.
• Troubleshoot and resolve client service requests with appropriate follow-up.
• Support clients by performing onsite and remote preventive maintenance on servers, end user devices, and network equipment.
• Test and install hardware and software.
• Stage new hardware in preparation for deployment into production environments.
• Proactively monitor client equipment for failures.
• Expeditiously answer user requests.
• Document common client issues.
• Work with team members and mentor as needed for internship program.
• Local travel is required.

Education

Bachelor's degree in Computer Science, Engineering or related field

Microsoft, Cisco, Dell, Citrix, CompTIA, Apple certifications

Tools

Microsoft Windows Server

Exchange

Active Directory

SQL Server

Office 365

Job description

Our Infrastructure Support Engineers (SE) are the backbone of Lazorpoint. The SE team serves clients by effectively communicating, troubleshooting and resolving client and end-user requests, primarily remotely with some onsite assistance as well.

Primary functions of a Support Engineer:

• Communicate and work with client users/end users.
• Troubleshoot and resolve client service requests with appropriate follow-up.
• Support clients by performing both onsite and remote preventative maintenance tasks on servers, end user devices, and network equipment.
• Test and install hardware and software.
• Stage new hardware in preparation for deployment into a production environment.
• Proactively monitor client equipment for failures.
• Expeditiously answers user requests.
• Document common client issues.
• Work alongside team members and mentor as needed for our internship program.
• Local travel is required.

In addition to being mission-focused and resourceful, we are also looking for the following qualities in a Support Engineer:

• Preferably 1-5 years relevant professional or internship experience with Microsoft platforms: Microsoft Windows Server, Exchange, Active Directory, SQL Server, Office 365
• Basic networking knowledge (switching, routers, DNS, TCP/IP)
• Virtualization and cloud support knowledge across various platforms and products.
• Mobile devices knowledge.
• A deep desire for providing service excellence.
• Excellent verbal and written communication skills.
• Strong ability to drive issues to resolution with research and working directly with hardware and software vendors.
• Confidently translate complex technical concepts in an easy to understand manner.
• Desire to learn and work with emerging technologies implemented for clients.
• Excellent organization, problem solving and analytical skills.
• Work well in a team environment as well as independently.
• A degree in Computer Science, Engineering, Business or another related field is preferred.
• Technical certifications from Microsoft, Cisco, Dell, Citrix, CompTIA, Apple, etc. a plus.