Infrastructure Supervisor II/Manager

Inceed; Denver (CO); Hybrid; USD 165,000 - 180,000; Full time

Benefits offered by this job

Hybrid schedule

Parking available

Job summary

Inceed in Denver is seeking an Infrastructure Leader to coach a team of professionals and oversee operations across servers, storage, networking, and cloud platforms.

You will drive stability, availability, and performance, support incident resolution, disaster recovery, and business continuity, and partner with IT leadership on roadmap execution. This hybrid role requires onsite leadership presence; background check and drug screen are required.

Qualifications

• 8+ years of progressive infrastructure experience.
• 3+ years of leadership or management experience.
• Experience across servers, storage, networking, cloud, and virtualization.
• Strong technical troubleshooting and operational support skills.
• Experience mentoring, coaching, and developing technical teams.
• Ability to balance hands-on work with team leadership.
• Experience supporting documentation, process, and operational improvements.
• Clear communication with technical and non-technical stakeholders.

Responsibilities

• Lead and coach a team of infrastructure professionals.
• Oversee daily operations across servers, storage, networking, and cloud.
• Drive stability, availability, and performance of infrastructure services.
• Support incident resolution and escalation management.
• Guide backup, disaster recovery, and business continuity efforts.
• Maintain infrastructure standards, runbooks, and documentation.
• Partner with IT leadership on roadmap execution and improvements.
• Support field networking and OT connectivity needs.
• Assist with audits, compliance, and vendor coordination.
• Contribute to AI-enabled infrastructure support initiatives.

Skills

Leadership experience

Infrastructure expertise

Cloud & virtualization

Networking & servers

Documentation & processes

Communication

Tools

Cisco UCS

Hyper-V

Nutanix

Pure Storage

NetApp

Commvault

Azure

AWS

Entra ID

SQL Server

Palo Alto

Arista

SD-WAN

Microsoft 365

Job description

Compensation

$165,000 - $180,000 annually, depending on experience

Key Responsibilities & Duties

• Lead and coach a team of infrastructure professionals.
• Oversee daily operations across servers, storage, networking, and cloud.
• Drive stability, availability, and performance of infrastructure services.
• Support incident resolution and escalation management.
• Guide backup, disaster recovery, and business continuity efforts.
• Maintain infrastructure standards, runbooks, and documentation.
• Partner with IT leadership on roadmap execution and improvements.
• Support field networking and OT connectivity needs.
• Assist with audits, compliance, and vendor coordination.
• Contribute to AI-enabled infrastructure support initiatives.

Required Qualifications & Experience

• 8+ years of progressive infrastructure experience.
• 3+ years of leadership or management experience.
• Experience across servers, storage, networking, cloud, and virtualization.
• Strong technical troubleshooting and operational support skills.
• Experience mentoring, coaching, and developing technical teams.
• Ability to balance hands-on work with team leadership.
• Experience supporting documentation, process, and operational improvements.
• Clear communication with technical and non-technical stakeholders.

Nice to Have Skills & Experience

• Experience with Cisco UCS, Hyper-V, or Nutanix.
• Knowledge of Pure Storage, NetApp, or Commvault.
• Exposure to Azure, AWS, or Entra ID.
• Background in SQL Server administration.
• Experience with Palo Alto, Arista, or SD-WAN environments.
• Familiarity with Microsoft 365, Exchange, Teams, or SharePoint.
• Experience supporting field or OT networking environments.
• Interest in AI, automation, and modern support tools.
• This opportunity includes a comprehensive and competitive benefits package—details will be shared during later stages of the hiring process.

Other Information

• Hybrid schedule with onsite presence expected more often for leadership support.
• Background check and drug screen required.
• Covered parking is available.
• Team size is approximately 8-10 professionals.
• No sponsorship is available for this opportunity.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.