Infrastructure Service Owner

BV Teck; Bridgewater Township (NJ); Remote; USD 130,000 - 180,000; Full time

Job summary

Bright Vision Technologies is seeking an experienced IT Infrastructure Capacity Management Service Owner to lead strategy, governance, and continuous improvement across data center, compute, storage, network, cloud, and hybrid environments.

The role focuses on service ownership, product management, and governance rather than hands-on engineering, requiring strong infra knowledge and analytics to guide investment decisions.

Qualifications

• Bachelor's degree or equivalent in IT/engineering or business with experience in enterprise IT services.
• 7+ years in Infrastructure Service Management, Capacity Management, or related areas.
• Experience with capacity planning, forecasting, and capacity-related analytics.
• Strong knowledge of compute, storage, networking, data center, cloud, and hybrid infra.
• Experience translating technical data into executive recommendations.
• Proven stakeholder-management, governance, and roadmap development skills.
• Knowledge of ITIL Capacity/Performance Management is preferred.

Responsibilities

• Own end-to-end Infrastructure Capacity Management service, including strategy, governance, roadmap, KPIs, and metrics.
• Establish framework for utilization, demand, forecasting, risks, and future capacity needs.
• Collaborate with Infrastructure, Cloud, Engineering, and Architecture teams on capacity across platforms.
• Analyze demand and trends to identify constraints and optimization opportunities.
• Coordinate short-, medium-, and long-term capacity forecasting and planning.
• Lead planning for new apps, cloud adoption, and AI/ML workloads; support investment decisions.
• Set governance and early-warning mechanisms for capacity constraints.
• Facilitate capacity planning reviews and provide insights to leadership.

Skills

Infrastructure Capacity Management

Executive Communication

Capacity Planning & Forecasting

Business Analysis & Requirements

IT Service Ownership

Risk Management

Product Ownership

Vendor Management

Demand Management

Agile Delivery

Cloud & Hybrid Infrastructure

Continuous Service Improvement

Infrastructure Lifecycle Management

Education

Bachelor's degree in information technology, Computer Science, Engineering, Business Administration, or an equivalent combination of education and professional experience

Tools

ServiceNow

Jira

Azure DevOps

Power BI

VMware

Job description

IT Infrastructure Capacity Management service ownership and service management - Remote

Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations.

We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we're looking for a skilled to join our dynamic team and contribute to our mission of transforming business processes through technology.

This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.

Job Title: IT Infrastructure Capacity Management Service Owner

Job Location: Remote

Onsite/Hybrid: Remote

Duration: 6 Months

Job Description

Position Summary We are seeking an experienced IT Infrastructure Capacity Management Service Owner to own and drive the strategy, governance, maturity, and continuous improvement of enterprise Infrastructure Capacity Management services.The Service Owner will ensure the organization has appropriate visibility, forecasting, governance, and decision-making processes to proactively manage infrastructure capacity across data center, compute, storage, network, cloud, and hybrid infrastructure environments. This is primarily a Service Ownership, Product Management, and Governance role rather than a hands-on engineering position. The successful candidate will combine strong infrastructure knowledge with service management, capacity planning, stakeholder management, analytics, and product ownership capabilities.

Key Responsibilities

Infrastructure Capacity Management

• Own the end-to-end Infrastructure Capacity Management service, including service strategy, governance, processes, roadmap, KPIs, reporting, and continual improvement.
• Establish a structured capacity management framework covering current utilization, demand management, forecasting, capacity risks, constraints, and future infrastructure requirements.
• Partner with infrastructure and engineering teams to evaluate capacity across compute, virtualization, storage, network, data center, public cloud, private cloud, and hybrid platforms.
• Analyze infrastructure demand and consumption trends to identify potential capacity constraints and optimization opportunities.
• Coordinate short-, medium-, and long-term infrastructure capacity forecasting.
• Support capacity planning for new applications, business growth, cloud adoption, data center initiatives, and AI/ML workloads.
• Establish early-warning mechanisms and governance processes for capacity constraints.
• Facilitate capacity planning and review meetings and provide leadership with actionable insights for investment decisions.

Service Ownership & Governance

• Own the complete lifecycle of the service, from strategy and roadmap through adoption and continuous improvement.
• Define and maintain the service vision, operating model, governance framework, KPIs, SLAs/OLAs where applicable, and success measures.
• Establish regular service reviews with technology and business stakeholders.
• Maintain a prioritized roadmap for capacity-management capabilities, reporting, automation, analytics, and process improvements.
• Drive maturity from reactive capacity management toward proactive and predictive capacity planning.

Capacity Analytics & Reporting

• Establish consistent reporting for infrastructure utilization, consumption trends, demand forecasts, capacity headroom, and capacity risks.
• Work with engineering and analytics teams to improve capacity dashboards and reporting capabilities.
• Define and track KPIs such as utilization, available headroom, forecasted demand, threshold breaches, capacity-related incidents, forecast variance, and resource growth trends.
• Ensure capacity information is accurate, actionable, and understandable to technical teams and leadership.
• Drive improvements in data quality and reporting consistency across infrastructure domains.

Stakeholder & Business Engagement

• Serve as the primary point of contact for the Infrastructure Capacity Management service.
• Collaborate with Infrastructure, Cloud, Engineering, Architecture, Operations, Application, Security, Finance/FinOps, vendors, and business teams.
• Understand business growth plans and translate them into infrastructure demand and capacity requirements.
• Facilitate planning workshops, requirement reviews, and prioritization discussions.
• Build consensus across teams with competing priorities and communicate risks, constraints, recommendations, and investment requirements to senior leadership.

Product & Platform Management

• Act as Product Owner and Service Owner for capacity-management processes, dashboards, portals, and supporting capabilities.
• Gather and document business and technical requirements and translate them into epics, features, user stories, and acceptance criteria.
• Manage and prioritize enhancement backlogs and coordinate delivery with engineering, development, data, and platform teams.
• Participate in solution reviews, testing, release validation, and production-readiness activities.
• Monitor adoption, usability, reporting effectiveness, support trends, and stakeholder feedback.

Vendor & Cross-Functional Coordination

• Coordinate with infrastructure vendors and technology partners supporting capacity-management activities.
• Track dependencies, risks, issues, and escalations affecting capacity planning and service delivery.
• Assist with vendor capacity forecasts and infrastructure planning discussions.
• Support status reporting, executive communications, and governance reviews.

Required Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, Business Administration, or an equivalent combination of education and professional experience.
• 7+ years of experience in Infrastructure Service Management, Capacity Management, Infrastructure Operations, Technical Product Management, Technical Program Management, or related areas.
• Demonstrated experience with enterprise infrastructure capacity planning and forecasting.
• Strong understanding of compute, virtualization, storage, network, data center, cloud, and hybrid infrastructure technologies.
• Experience analyzing utilization, consumption, demand, growth trends, and infrastructure constraints.
• Experience managing enterprise technology services, platforms, or infrastructure programs.
• Strong requirements gathering, stakeholder-management, service-governance, and roadmap-development skills.
• Ability to translate technical capacity information into clear business and executive recommendations.
• Strong analytical, problem-solving, organizational, presentation, and communication skills.
• Ability to influence decisions and drive outcomes in a matrixed enterprise environment without direct authority.

Preferred Qualifications

• Experience as an Infrastructure Capacity Manager, Technical Product Owner, or Infrastructure Service Delivery Manager.
• Experience with ITIL Capacity and Performance Management practices; ITIL Foundation or higher certification is preferred.
• Agile, Scrum, Product Owner, or Business Analysis experience or certification.
• Experience with ServiceNow, Jira, Azure DevOps, Power BI, or comparable platforms.
• Experience with Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), VMware, or hybrid infrastructure environments.
• Understanding cloud capacity planning and FinOps or cloud cost-optimization principles.
• Experience with infrastructure monitoring, observability, capacity analytics, or performance-management platforms.
• Exposure to data center planning, hardware lifecycle management, technology debt, EOL/EOS management, and infrastructure modernization.
• Experience supporting high-growth, AI/ML, or data-intensive workloads is desirable.

Key Competencies

• Infrastructure Capacity Management
• Executive Communication
• Capacity Planning & Forecasting
• Business Analysis & Requirements
• IT Service Ownership
• Risk Management
• Stakeholder Management
• Product Ownership
• Vendor Management
• Demand Management
• Agile Delivery
• Cloud & Hybrid Infrastructure
• Continuous Service Improvement
• Infrastructure Lifecycle Management

Success Measures

• Improved visibility into infrastructure utilization, available capacity, constraints, and future demand.
• More accurate and proactive infrastructure demand forecasting.
• Earlier identification and mitigation of capacity constraints and risks.
• Reduced occurrence of capacity-related infrastructure issues.
• Improved quality and adoption of capacity dashboards and reporting.
• Stronger alignment between business demand and infrastructure planning.
• Timely delivery of roadmap commitments and prioritized enhancements.
• Better-informed infrastructure investment, modernization, and optimization decisions.
• Continued maturation from reactive monitoring toward proactive and predictive planning.

At BVTeck, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.