Infrastructure Reliability Engineer

Fidelity; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Fidelity is seeking an Infrastructure Reliability Engineer to join our Compute management team. You will collaborate with engineers across operations, lead incident calls, and drive automation to improve observability and stability of our server environments.

The role requires experience with Windows/Linux, virtualization, and hardware infrastructure, plus on-call incident management. This onsite role involves collaboration with global teams and vendors.

Qualifications

• 5+ years of IT experience across server and storage infra.
• Strong knowledge of Windows OS and/or Linux (RedHat/Ubuntu).
• Disk storage management expertise; SAN/NAS/CAS is a plus.
• Experience with virtualization technologies (VMWare or OLVM).
• On-call coverage and incident management experience.
• Scripting and AI proficiency.
• Experience with enterprise-level customers and application teams.
• Windows, VMware, and OLVM experience is highly desirable.
• Strong understanding of Agile methodology and IT Service Management.
• Comprehensive knowledge of infra tech stack: Linux, AIX, Windows, VMware, OpenStack, HP, Dell.
• Identify gaps and drive process improvements.
• Collaboration with vendors (Redhat, HP, Dell, IBM) for RCA and solutions.

Responsibilities

• Collaborate with senior technology professionals and participate in incident calls.
• Manage and administer Windows, Linux and virtualization operating systems.
• Oversee hypervisors and hardware infrastructure.
• Drive automation and observability initiatives and promote DevOps/EngOps work.
• Ensure security compliance and execute patching activities.
• Maintain environment stability and support critical server operations.
• Participate in incident management and change execution.
• Contribute to operational KPIs and metrics.
• Collaborate with global teams and vendors to resolve issues and implement solutions.
• Communicate effectively with engineering, operations leaders, and partners.

Skills

Windows OS

Linux OS

VMware/OLVM

SAN/NAS/CAS storage

Scripting

Incident management

OpenStack

AIX

Agile/ITSM

Vendor collaboration

Hardware knowledge

Tools

VMware

OLVM

OpenStack

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

• We are seeking an Infrastructure Reliability Engineer to join our Compute management team. In this role, you will collaborate with senior technology professionals, peers across operations teams, and represent Compute Operations during incident calls. As a key member of the Reliability and Operations team, you will continuously evaluate opportunities for automation, improve observability, promote DevOps and EngOps practices, and ensure the stability and security of our environment.
• Manage and administer Windows, Linux and Virtualization operating systems.
• Oversee hypervisors and hardware infrastructure.
• Drive automation and observability initiatives and promote DevOps/EngOps work.
• Ensure security compliance and execute patching activities.
• Maintain environment stability and support critical server operations.
• Participate in incident management and change execution.
• Contribute to operational KPIs and metrics.
• Collaborate with global teams and vendors to resolve issues and implement solutions.
• Communicate effectively with engineering, operations leaders, and partners.

The Expertise and Skills You Bring

• 5 plus years of IT experience across a broad range of technologies, with a focus on server and storage infrastructure
• Strong knowledge of Windows OS and/or Linux (RedHat / Ubuntu)
• Disk storage management expertise, SAN/NAS/CAS infrastructure is a significant plus.
• Experience with virtualization technologies (VMWare or OLVM)
• On-call coverage and incident management experience
• Troubleshooting skills for OS, hardware, and performance issuesScripting and AI proficiency
• Experience of working with enterprise-level customers and application teams
• Windows, VMware, and OLVM (Oracle Logical Volume Manager) experience is highly desirable.
• Strong understanding of Agile methodology and IT Service Management
• Comprehensive knowledge of infrastructure tech stack: Linux, AIX, Windows, VMWare, OpenStack, HP, Dell
• Ability to identify gaps and drive process improvements.
• Collaboration with vendors (Redhat, HP, Dell, IBM) for root cause analysis and solution implementation

The Team

As an Infrastructure Reliability Engineer within Fidelity's Enterprise Infrastructure and Operations team, you will function as the primary requirements and delivery support personnel for our compute platforms. You will collaborate closely with engineering and architecture teams to support solution design and implementation of high-quality automation for our Engineering and Operations teams.

Fidelity's Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Information Technology Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.