Infrastructure Platform Engineer

MedStar Health; Plano (TX); Remote; USD 120,000 - 145,000; Full time

Job summary

A leading IT services firm is seeking an experienced Infrastructure Platform Engineer for a fully remote position. The successful candidate will integrate client IT systems, enhance infrastructure stability, and engage directly with clients to assess their IT environment. This role demands a proactive individual with extensive experience in IT support services, particularly within cloud environments, and a strong commitment to customer satisfaction. Attractive compensation and comprehensive benefits package available.

Benefits

401(k) Retirement Plan with Employer Match

Medical, Vision, Prescription, Telehealth, & Dental Plans

Life & Disability Insurance

Unlimited Paid Time Off

Qualifications

• 3+ years of client-facing experience within MSP roles.
• 8+ years managing Windows/Linux environments.
• 5+ years supporting cloud and network solutions.

Responsibilities

• Integrate and monitor customer IT systems.
• Provide consultative reports detailing client IT infra.
• Draft and maintain technical documentation.

Skills

Troubleshooting

Communication

Customer Service

Documentation

Automation

Education

Bachelor's degree in Information Systems, Computer Science

Tools

Terraform

Docker

Kubernetes

PowerShell

Python

Job description

Job Title: Infrastructure Platform Engineer

Job Type: Contract-to-hire

Worksite Location: Fully Remote

Industry: IT Services and IT Consulting

Contract Hourly Compensation: $60.00 - $70.00 / hour W2

Salary Conversion: $120,000 - $145,000, based on experience and credentials

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Unlimited Paid Time Off

**Vaco is not seeking third-party support to aid in filling this role.


Overview:

Vaco is seeking an experience Infrastructure Platform Engineer that has prior experience working in the MSP Space, in client facing capacities. This role will be a new addition to a growing team that monitors, configures, and supports cloud-based infrastructure in the client's environment, to include, Server, Network, Backup, Storage, Virtualization Services, Data Protections, and other automation solutions. This role will work in a fully remote capacity, in which the ideal candidate will be autonomous, customer-oriented, and thrive in a dynamic, fast-paced setting. Candidates must also be able to pass a criminal background check and drug screen and must be legally eligible to work in the United States, as our client is unable to sponsor at this time.

Job Scope:

• Integrate customer IT systems-such as networks, servers, storage platforms, backup solutions, data protection tools, and hyperconverged technologies-into monitoring infrastructure.
• Communicate directly with clients to assess issues and changes and discuss improvements to the clients IT landscape. This includes providing consultative reports outlining the clients cloud-based IT infrastructure landscape and developing automated solutions that will aid in monitoring and support.
• Monitor and verify infrastructure stability and performance, ensuring systems align with best-practice configuration standards.
• Act as a senior technical advisor and assist with escalated issues related to monitoring within the service delivery team.
• Draft and maintain detailed technical documentation for client environments and procedures.

Must Have Requirements:

• Bachelor's degree in Information Systems, Computer Science, or a comparable field, or equivalent professional experience and credentials.
• 3+ yearsof experience working within client-facing or consulting capacities within the MSP - Managed Services Provider, IT service providers, or consulting of IT services.
• Comfortable communicating with stakeholders via email, calls, or face-to-face interactions, along with strong experience in creating technical documentation.
• Demonstrated ability to operate with a customer-first mindset, ensuring high satisfaction through effective service delivery.
• Outstanding communication skills-both spoken and written-with a proven ability to work well across various organizational levels.
• The ability to work independently (self-driven), or within collaboratively within a team environment to navigate tasks and respond quickly to shifting priorities under pressure.
• Able to juggle multiple initiatives.
• Brings a proactive mindset and a sense of urgency to resolving technical challenges and improving systems.

Technical Requirements:

• 8+ years of experience managing and troubleshooting enterprise-level Windows and/or Linux environments - Systems Administration.
• 8+ years of experience in infrastructure support services dealing with DNS, DHCP Active Directory, and certificate-based authentication.
• 5+ years of experience in working with and providing support of TCP/IP protocols and applications.
• 5+ years of experience supporting cloud migrations, cloud identity, and cloud networking solutions.
• 3+ years' experience in supporting Google Cloud Platform (GCP) for enterprise-level organizations. This includes Google GCP native services such as Cloud Monitoring, Cloud Build, Cloud Trace, Cloud VNP, and App Engine (serverless platform for developing and hosting web applications), and preferably working with Google Cloud Deployment Manager.
• 3+ years' experience in Infrastructure as a Code (IaC) services, working with Azure Resource Manager and Terraform Templates, as well as Google Cloud Deployment Manager, and/or AWS CloudFormation.
• 5+ years' experience in automation services, working with scripting languages such as PowerShell, Python or Bash.
• 3+ years experience in working with tools and solutions for managing and overseeing cost, security, and compliance in Public Cloud, working with tools such as Cloud Health, CloudCheckr, Cloud Prisma, Cloudability, and/or CloudGuard Dome9.
• 3+ years' experience working with DevOps technologies and environments, establishing and supporting CI/CD pipelines, and working with containerization technologies and orchestration working with Docker and Kubernetes.
• Strong experience working with ticketing systems for incident and change management, while adhering to strict Service Level Agreements (SLAs).
• Strong experience supporting and working with distributed systems.
• Prior experience working with clients that are seeking to scale their IT technology landscape, and offering guidance on technologies and IT solutions.

Preferred Experience:

• Prior experience working within AWS or Azure Cloud Services a plus
• Cloud certifications: Google Cloud Professional Architect, AWS Certified Solution Architect, or similar.
• Familiarity and/or experience with Site Reliability Engineering (SRE) principles.
• Prior experience with relational database technologies, both relational database management systems (SWL Server, Oracle, Sybase, DB2, etc.) and NoSQL databases such as (MongoDB, Cassandra, Couchbase, DynamoDB, Redis, etc.).
• Prior experience working with system performance and monitoring platforms such as LogicMonitor, Elastic, SolarWinds, ElastiFlow, ServiceNow IT Operations Management (ITOM), ServiceNow Management, Instrumentation, and Discovery Service (MID Server), or BeyondTrust.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.