Infrastructure Ops Engineer — Production & Incident Response

Strategic Staffing Solutions; Tempe (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Strategic Staffing Solutions is seeking an Infrastructure Operations Support Engineer to join a Technology Operations team providing first-level support and incident resolution for a large-scale enterprise infrastructure environment.

This role focuses on maintaining the availability and stability of server operating systems, physical server hardware, storage platforms, and related infrastructure technologies, with hands-on break/fix troubleshooting, incident triage, and escalation.

Qualifications

• Hands-on experience supporting Red Hat Linux and Windows Server environments.
• Strong background in infrastructure operations and production support.
• Demonstrated break/fix troubleshooting and incident resolution experience.
• Knowledge of enterprise server hardware and infrastructure components.
• Experience with SAN and NAS storage technologies.
• Ability to diagnose, troubleshoot, and escalate production issues.
• Experience with incident management and escalation processes.
• Strong communication, teamwork, and customer-service skills.

Responsibilities

• Provide first-level operational support for enterprise infrastructure systems.
• Monitor, troubleshoot, and resolve production infrastructure incidents.
• Support Red Hat Enterprise Linux (RHEL) and Windows Server environments.
• Diagnose hardware, operating system, storage, and connectivity-related issues.
• Support enterprise server hardware, SAN, and NAS technologies.
• Perform rapid incident triage and break/fix troubleshooting to restore services quickly.
• Escalate complex incidents to appropriate engineering teams with detailed findings.
• Participate in incident management and production support processes.
• Document troubleshooting activities, resolutions, and operational procedures.
• Work with infrastructure, engineering, application, and operations teams.
• Maintain focus on system availability, operational excellence, and customer service.

Skills

Red Hat Linux

Windows Server

Infrastructure operations

Production support

Break/fix troubleshooting

Incident management

Communication

Teamwork

Customer service

Tools

SAN storage

NAS storage

Server hardware

Job description

Strategic Staffing Solutions is seeking an Infrastructure Operations Support Engineer to join a Technology Operations team providing first-level support and incident resolution for a large-scale enterprise infrastructure environment.

This role focuses on maintaining the availability and stability of server operating systems, physical server hardware, storage platforms, and related infrastructure technologies, with hands-on break/fix troubleshooting, incident triage, and escalation.