Infrastructure IT Manager

Vaco by Highspring; Cincinnati (OH); On-site; USD 100,000 - 130,000; Full time

Job summary

A well-established organization in Cincinnati seeks an experienced IT Infrastructure Manager. This role involves leading a small team of engineers while managing daily technical operations and major incidents. Responsibilities include planning and supporting core IT infrastructure, ensuring network and server performance, and overseeing incident response. Candidates should have over 8 years of experience in IT infrastructure and strong leadership skills. This is a full-time, onsite position with a 4-week rotating on-call schedule.

Qualifications

• 8-10+ years of IT infrastructure experience.
• 3-5+ years of direct leadership managing technical teams.
• Strong background in ITIL-based environments.

Responsibilities

• Lead daily IT infrastructure operations and ensure projects are delivered on time.
• Act as primary escalation point for critical incidents.
• Manage and mentor a small team of engineers.

Skills

Strong analytical and problem-solving skills

Excellent communication skills

Customer-service oriented mindset

Education

Bachelor’s degree or equivalent experience

Tools

VMware vSphere

Microsoft Windows Server

VMware Horizon (VDI)

SAN storage solutions

Microsoft Exchange

F5 Big-IP

Azure

Job description

Vaco has partnered with a well-established organization in Cincinnati to hire an experienced, hands on IT Infrastructure Manager.

This is a full-time, direct-hire opportunity requiring onsite presence five days per week.

The IT Infrastructure Manager is a hands on, working manager role leading a small team of engineers while remaining deeply involved in daily technical operations, strategic initiatives, and major incident response.

Position Overview

The Infrastructure Manager will lead the planning, execution, and support of all core IT infrastructure functions. This role ensures the stability, security, and performance of the organization's network, servers, storage, and virtualization environments while aligning technology initiatives with business objectives.

This leader will serve as the primary escalation point and go-to resource for major incidents - any hour, any day - directing response efforts across a team of three engineers. In addition, this individual will evaluate and implement technology solutions supporting new organizational initiatives.

This is an ideal opportunity for someone who enjoys ownership, accountability, and being both the strategic leader and the technical expert in the room.

Key Responsibilities

• Lead daily IT infrastructure operations and ensure projects and initiatives are delivered on time.
• Act as the primary escalation point for critical incidents and lead resolution efforts.
• Manage, mentor, and evaluate a small team of engineers.
• Oversee network, server, storage, and virtualization environments.
• Design, implement, and maintain IT infrastructure architecture.
• Evaluate and implement new technologies aligned with business strategy.
• Lead business continuity and disaster recovery planning and testing.
• Develop and manage infrastructure budgets, including lifecycle planning.
• Establish and enforce security standards, system access controls, and IT policies.
• Partner cross-functionally to understand business requirements and deliver effective solutions.
• Maintain high-quality documentation standards across infrastructure systems.
• Participate in on-call rotation and scheduled maintenance activities.

Schedule & On-Call Expectations

• Fully onsite - five days per week.
• Early start time around 7:00-7:30 AM.
• Participation in a 4-week rotating on-call schedule is required.
• Must be available as escalation lead for high-severity incidents when needed.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 8-10+ years of IT infrastructure experience.
• 3-5+ years of direct leadership experience managing technical teams.
• Strong background working within ITIL-based environments.
• 3+ years supporting VMware vSphere.
• 5+ years supporting Microsoft Windows Server environments.
• 2+ years supporting VMware Horizon (VDI).
• 3+ years supporting SAN storage solutions.
• Load balancing experience preferred
• Experience with Microsoft Exchange; F5 Big-IP experience preferred.
• Cloud experience with Azure
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.
• Customer-service oriented mindset with a strong sense of ownership and accountability.

Desired Skills and Experience

IT Manager, Infrastructure Leader, IT Infrastructure Manager, Networking, System Administration, VMware, Virtualization, F5, Load Balancing, Load Balancers, vSphere, Windows Server, MS Windows, VDI, Virtual Desktop, Mentoring, On-call, On-call rotation, Escalations, On-call support, IT Leadership, people management, ITIL, SAN storage solutions