Infrastructure Engineering Manager – AI Platform Leader

Alt; San Francisco (CA); Híbrido; USD 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Compensation

Lifelong Learning

Office Setup Stipend

Top-Tier Health Coverage

Flexible PTO

Meals & Snacks

Fitness Stipend

Commuter Benefits

401(k)

Descripción de la vacante

Assort Health is seeking an Engineering Manager to lead a team building AI-powered products that help patients access care. You will own infrastructure, platform foundations, observability, CI/CD, and developer tooling to enable rapid, reliable shipping.

The role blends hands-on architecture review, incident debugging, and setting AI tooling standards. You will guide a high-performing team, shape technical direction, and partner with product teams to maintain operational excellence while

Formación

• 5+ years of software engineering experience with 2+ years in an engineering manager role.
• Track record of building and leading high-performing engineering teams in fast-moving environments.
• Strong fundamentals and ability to design, build, and scale production-grade infrastructure or platform systems.
• Experience with distributed systems, platform engineering, cloud infrastructure, observability, or SRE practices.
• Balance reliability, performance, cost, and developer experience under uncertainty.
• Experience with Kubernetes, GCP/AWS, Grafana/Prometheus, data infrastructure, and infrastructure-as-code.

Responsabilidades

• Lead a high performing infrastructure and platform team, including hiring and coaching.
• Build and scale platform systems powering AI agents—observability, CI/CD, developer tooling, reliability infra.
• Own cross-cutting systems across product teams for reliability and performance.
• Drive decisions on GCP, Kubernetes, monitoring/alerting, and data infrastructure.
• Partner with product engineering to unblock teams and improve velocity.
• Design and ship internal tools and automation to boost engineer productivity.
• Maintain autonomy while solving complex infra problems with focus on reliability and cost.

Conocimientos

Leadership

Distributed systems

Cloud infrastructure

Kubernetes

Observability

Infrastructure as code

Herramientas

GCP

AWS

Grafana/Prometheus

Kubernetes

Descripción del empleo

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.

At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.

We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!

Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below.

About the Role

As an Engineering Manager at Assort Health, you'll lead a team building AI-powered products that help patients access the healthcare they need — from our patient-facing voice AI agents to the platforms and workflows that power them.

You'll lead infrastructure at Assort, owning platform foundations, observability, CI/CD, developer tooling, and cross-cutting systems that enable every engineering pod at Assort to ship faster and operate more reliably. You'll build a high-performing team, set technical direction, and help great engineers execute. We expect you to be technical and hands-on when it matters: leading architecture reviews, debugging incidents alongside the team, and setting the bar for how the team uses AI coding tools to ship faster.

What You'll Do

• Lead a high performing infrastructure and platform team, including hiring and coaching.

• Build and scale the platform systems that power Assort's AI agents — observability, CI/CD pipelines, developer tooling, and reliability infrastructure.

• Own cross-cutting systems and services that span multiple product teams, ensuring consistent reliability and performance.

• Drive technical decisions on GCP infrastructure, Kubernetes, monitoring/alerting, and data infrastructure.

• Partner with product engineering teams to unblock them, improve developer velocity, and maintain operational excellence.

• Design and ship internal tools and automation that make every engineer more productive.

• Enjoy a high degree of autonomy, tasked with solving complex infrastructure problems while balancing reliability, cost, and developer experience.

What We're Looking For

• 5+ years of software engineering experience, with 2+ years in an engineering manager role

• A track record of building and leading high-performing engineering teams in fast-moving environments

• Strong engineering fundamentals and a demonstrated ability to design, build, and scale production-grade infrastructure or platform systems.

• Experience with distributed systems, platform engineering, cloud infrastructure, observability, or SRE practices

• Strong systems-thinking: you balance reliability, performance, cost, and developer experience under uncertainty

• Experience with Kubernetes, GCP/AWS, Grafana/Prometheus, data infrastructure, and infrastructure-as-code

• Willingness to wear multiple hats—from architecture and implementation to incident response and developer support. Comfortable with rapid iteration, experimentation, and learning from failure in a fast-paced environment.

Benefits & Perks for Assorties

• 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

• 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.

• 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.

• 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.

• 🏖 Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.

• 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.

• 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.

• 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.

• 👵 401(k) – Build your retirement savings.

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!

Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.