Infrastructure Engineering

H R PUNDITS INC; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

H R PUNDITS INC is seeking a Systems Engineer II for Infrastructure Engineering in Pittsburgh. The successful candidate will support capture operations, troubleshoot various systems, and work with AV equipment.

The role involves developing automation tools, documenting procedures, and ensuring participant privacy protocols are adhered to. Excellent teamwork and communication skills are essential, as collaboration with a broad range of partners is required.

A strong technical background with Linux, Windows, and macOS is essential for success in this position.

Qualifications

• Adherence to data handling and participant privacy protocols.
• Basic knowledge of network debugging.
• Ability to maintain and improve existing automation/scripts.

Responsibilities

• Troubleshoot and resolve issues across operating systems.
• Develop and maintain reliable automation/scripts.
• Provide operational support for AV equipment.

Skills

Linux/Windows/Mac troubleshooting

Computer network knowledge

Scripting in bash and/or Python

Strong communication skills

Teamwork skills

Tools

Terminal/CLI tools

RME

Blackmagic

AVB

Job description

Job Title: Infrastructure Engineering - Systems Engineer II

Location: US - PA - Pittsburgh (Onsite)

Responsibilities

Support capture operations via hardware and software troubleshooting, root cause analysis, cross-functional collaboration, process improvement, and engineering improvements.

Troubleshoot and resolve issues across Linux, Windows, and macOS systems using terminal/CLI tools and standard diagnostics.

Perform basic network debugging and issue triage (e.g., connectivity, DNS, DHCP, routing basics) and support common network protocols.

Develop and maintain lightweight automation/scripts in bash and/or Python to improve reliability and operational efficiency. (No need to build from scratch — primarily maintaining and improving existing tools.) Support and maintain systems used in onsite user study environments, including coordination with internal stakeholders to ensure readiness for sessions.

Follow established data handling, participant privacy, and operational protocols for user study environments.

Document procedures, common issues, and fixes to support repeatable operations and knowledge sharing. Update SOPs as issues are resolved or processes change.

Provide operational support for camera/optical systems, lighting, audio systems, and/or AV equipment (e.g., RME, Blackmagic, AVB), and assist in capture-stage or VR hardware environments as needed.

Support multiple concurrent data collection projects spanning different disciplines (electrical, software, hardware), prioritizing and context-switching as needed.

Coordinate with a wide range of cross-functional partners — including researchers, engineers, and non-technical stakeholders — to keep operations running smoothly.

Must Have Skills

• Adherence to data handling and participant privacy protocols for user study environments.
• Linux/Windows/Mac troubleshooting (terminal & CLI utilities).
• Computer network and protocol knowledge and basic network debugging.
• Scripting ability in bash and/or Python.
• Strong communication & teamwork skills, can effectively collaborate with many people with distinct job functions (non-engineering).

Nice to Have Skills

• Former Mete experience.
• Experience with camera/optical systems, lighting, audio systems, or AV equipment (RME, Black Magic, AVB).
• Ability to build scripts/tools from scratch.
• Prior work with capture stage environments or VR hardware.
• Strong documentation & process improvement discipline.
• Root cause analysis experience in large-scale hardware/software systems.