Infrastructure Engineer – Azure Virtual Desktop / End User Computing

Health Care Service Corp.; Chicago (IL); On-site; USD 102,000 - 184,000; Full time

Job summary

Health Care Service Corporation (HCSC) is seeking an experienced IT professional to lead and optimize the Azure Virtual Desktop (AVD) environment. The role focuses on automation, design, and implementing scalable desktop virtualization architectures in collaboration with Virtualization Engineering, Infrastructure Operations, and Service Management teams.

You will build repeatable build-kits to speed deployments and transfer knowledge to Operations, using Citrix XenDesktop/XenApp, Nerdio for AVD,

Qualifications

• Hands-on design, build, configure, operate and support Microsoft Azure Virtual Desktop (AVD) environments.
• Experience configuring AVD components: host pools, session hosts, workspaces, application groups, desktop assignments, scaling, and user access.
• Strong FSLogix knowledge: profile containers, storage integration, troubleshooting, performance.
• Ability to simplify and standardize complex concepts and processes.

Responsibilities

• Improve the overall VDI experience through automation and design.
• Collaborate with Virtualization Engineering, Infrastructure Operations, and Infrastructure Service Management in architecture and build patterns to speed deployments.
• Build repeatable build-kits for faster non-prod and prod deployments and transition knowledge to Operations.
• Support and optimize Citrix XenDesktop/XenApp workloads, including migrations to Azure Virtual Desktop and Nerdio for AVD deployment.

Skills

AVD design

XenApp/XenDesktop

FSLogix

Automation

ITIL v3

Communications

Problem solving

Team collaboration

Adaptability

Stakeholder mgmt

Education

Bachelor's Degree in IT

Technical Certification

Tools

Nerdio

Azure

PowerShell

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This high-level employee will be responsible for improving the overall Virtual Desktop (VDI) experience through automation and design. You will provide guidance and plans for the existing and future desktop virtualization architectures and desktop virtualization roadmaps. This position is responsible for collaborating with Virtualization Engineering, Infrastructure Operations, and Infrastructure Service Management teams in the engineering and design area of responsibility; participating in the design and build of repeatable patterns (build-kits) to improve deployment times for non-prod and prod environments; transitioning knowledge to Infrastructure Operations. The ideal candidate will have hands‑on experience building and operating Azure Virtual Desktop environments and a strong understanding of Microsoft Windows, Azure infrastructure, identity, networking, application delivery, and infrastructure automation. Experience with Citrix XenDesktop and XenApp, particularly supporting or migrating traditional Citrix workloads to Azure Virtual Desktop, is highly beneficial. Experience with Nerdio for AVD deployment, management, optimization, and automation is also preferred.

Required Job Qualifications:

• Bachelors Degree and 5 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 7 year Information Technology experience OR 9 years Information Technology experience.
• Demonstrated hands‑on experience designing, building, configuring, operating, and supporting Microsoft Azure Virtual Desktop (AVD) environments.
• Experience configuring and managing AVD components including host pools, session hosts, workspaces, application groups, desktop assignments, scaling, and user access.
• Strong experience with FSLogix, including profile containers, configuration, storage integration, troubleshooting, and profile performance.
• Experience building and supporting Microsoft RemoteApp / AVD RemoteApp solutions for enterprise application delivery.
• Infrastructure Automation
• Operations Management
• ITIL v3
• IT standards, procedures, policies
• Ability to simplify & standardize complex concepts / processes
• Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned)
• Oral & written communications
• Problem solving / analytical skills, tools and techniques
• Supplier management
• Ability to prioritize and make trade‑off decisions
• Drive cross functional execution
• Adaptability and ability to introduce / manage change
• Teamwork and collaboration
• Organized and detail oriented
• Analytical and problem solving skills

Preferred Job Qualifications:

• Bachelor’s Degree (Computer Science, MIS, or related degrees).

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.

Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job‑related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range $102,000.00 - $184,300.00 Exact compensation may vary based on skills, experience, and location.

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For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug‑free and smoke‑free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

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