Infrastructure Engineer — Automation, DR & Mentorship

Ampcus Inc; Hartford (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health & Wellness: Insurance options

Life Insurance: Group term life

Retirement Savings: 401(k)

Job summary

iTech Solutions, Inc. is an Equal Opportunity Employer providing IT Consulting and Direct Hire Services to Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in CT, MN, CO, MA, TN, NC, and NJ/PA area.

The company emphasizes a hands-on IT team and a customer-focused approach. They seek experienced professionals capable of handling monitoring, security, and project planning across diverse environments.

Qualifications

• Strong understanding of server/VM management and networking.
• Experience with VMWare, Progress, Connect: Direct, Windows, UNIX, Check Point, etc.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and collaboration skills.
• Ability to mentor and guide junior team members.
• Experience in developing and implementing project and contingency plans.
• Understanding of change management processes and incident response methodologies.
• Ability to provide after-hours support when needed.

Responsibilities

• Design and implement monitoring, automation/configuration management, and reporting functions.
• Design, install, configure, manage, and maintain internal servers/VMs, networking, storage devices, and firewalls.
• Adhere to change management processes, incident response, and testing methodologies for modifications to systems and software.
• Anticipate, mitigate, identify, respond to, troubleshoot, and resolve issues with systems and software.
• Document, address, and resolve all customer incidents, problems, and requests in a timely manner.
• Perform regular systems maintenance including OS/application patches, generic ID, and applications updates, and regular performance monitoring.
• Develop documentation related to new and existing systems.
• Provide excellent customer service by understanding and addressing customer needs and expectations through effective communication and collaboration.
• Mentor junior team members.
• Develop and implement project plans, risk assessments, and contingency plans (e.g., disaster recovery and business continuity planning, testing, and response).
• Define and document best practices and support procedures.
• Provide after-hours support for infrastructure-related emergencies and occasional weekend maintenance.
• Assist with hardware and software vendor evaluation, recommendation, and negotiations.
• Assist with internal and external audits by providing supporting audit documentation and evidence.
• Interact with staff at a technical level, as required.

Skills

Server/VM management

Networking

Problem-solving

Communication

Mentoring

Project/contingency planning

Change management

After-hours support

Tools

VMWare

Progress

Connect: Direct

Windows

UNIX

Check Point

Job description

iTech Solutions, Inc. is an Equal Opportunity Employer providing IT Consulting and Direct Hire Services to Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in CT, MN, CO, MA, TN, NC, and NJ/PA area.

The company emphasizes a hands-on IT team and a customer-focused approach. They seek experienced professionals capable of handling monitoring, security, and project planning across diverse environments.