Infrastructure Engineer

Ampcus Inc; Hartford (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health & Wellness: Insurance options

Life Insurance: Group term life

Retirement Savings: 401(k)

Job summary

iTech Solutions, Inc. is an Equal Opportunity Employer providing IT Consulting and Direct Hire Services to Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in CT, MN, CO, MA, TN, NC, and NJ/PA area.

The company emphasizes a hands-on IT team and a customer-focused approach. They seek experienced professionals capable of handling monitoring, security, and project planning across diverse environments.

Qualifications

• Strong understanding of server/VM management and networking.
• Experience with VMWare, Progress, Connect: Direct, Windows, UNIX, Check Point, etc.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and collaboration skills.
• Ability to mentor and guide junior team members.
• Experience in developing and implementing project and contingency plans.
• Understanding of change management processes and incident response methodologies.
• Ability to provide after-hours support when needed.

Responsibilities

• Design and implement monitoring, automation/configuration management, and reporting functions.
• Design, install, configure, manage, and maintain internal servers/VMs, networking, storage devices, and firewalls.
• Adhere to change management processes, incident response, and testing methodologies for modifications to systems and software.
• Anticipate, mitigate, identify, respond to, troubleshoot, and resolve issues with systems and software.
• Document, address, and resolve all customer incidents, problems, and requests in a timely manner.
• Perform regular systems maintenance including OS/application patches, generic ID, and applications updates, and regular performance monitoring.
• Develop documentation related to new and existing systems.
• Provide excellent customer service by understanding and addressing customer needs and expectations through effective communication and collaboration.
• Mentor junior team members.
• Develop and implement project plans, risk assessments, and contingency plans (e.g., disaster recovery and business continuity planning, testing, and response).
• Define and document best practices and support procedures.
• Provide after-hours support for infrastructure-related emergencies and occasional weekend maintenance.
• Assist with hardware and software vendor evaluation, recommendation, and negotiations.
• Assist with internal and external audits by providing supporting audit documentation and evidence.
• Interact with staff at a technical level, as required.

Skills

Server/VM management

Networking

Problem-solving

Communication

Mentoring

Project/contingency planning

Change management

After-hours support

Tools

VMWare

Progress

Connect: Direct

Windows

UNIX

Check Point

Job description

Responsibilities

• Design and implement monitoring, automation/configuration management, and reporting functions to create a hands-off environment (Managed File Transfer, SFTP, etc.).
• Design, install, configure, manage, and maintain internal servers/VMs, networking, storage devices, and firewalls (VMWare, Progress, Connect: Direct, Windows, UNIX, Check Point, etc.).
• Adhere to change management processes, incident response, and testing methodologies for modifications to systems and software.
• Anticipate, mitigate, identify, respond to, troubleshoot, and resolve issues with systems and software.
• Document, address, and resolve all customer incidents, problems, and requests in a timely manner.
• Perform regular systems maintenance including OS/application patches, generic ID, and applications updates, and regular performance monitoring.
• Develop documentation related to new and existing systems.
• Provide excellent customer service by understanding and addressing customer needs and expectations through effective communication and collaboration.
• Mentor junior team members.
• Develop and implement project plans, risk assessments, and contingency plans (e.g., disaster recovery and business continuity planning, testing, and response).
• Define and document best practices and support procedures.
• Provide after-hours support for infrastructure-related emergencies and occasional weekend maintenance.
• Assist with hardware and software vendor evaluation, recommendation, and negotiations.
• Assist with internal and external audits by providing supporting audit documentation and evidence.
• Interact with staff at a technical level, as required.

Skills

• Strong understanding of server/VM management and networking.
• Experience with VMWare, Progress, Connect: Direct, Windows, UNIX, Check Point, etc.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and collaboration skills.
• Ability to mentor and guide junior team members.
• Experience in developing and implementing project and contingency plans.
• Understanding of change management processes and incident response methodologies.
• Ability to provide after-hours support when needed.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

Fulltime Employee Benefits Overview:

• Health & Wellness: Comprehensive pre-tax health, dental, and vision insurance options.
• Life Insurance: Group term life insurance and voluntary life insurance coverage.
• Retirement Savings: 401(k) retirement savings plan to help you plan for your future.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.