Associate Engineer, Professional Services

IT Solutions; Tucson (AZ); Presencial; USD 80 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plans

Paid holidays

401K with match

Stock rights

Resumo da oferta

IT Solutions is hiring an Engineer, Professional Services to support project implementations for small and mid-sized businesses. You will drive project success, maintain quality standards, and ensure excellent client service, including on-site visits when required.

The role emphasizes attention to detail, initiative, and collaboration with cross-functional teams to meet customer requirements and project milestones. A strong technical foundation and communication skills are essential.

Qualificações

• 2+ years of experience as an Assistant Project Engineer or Project Engineer.
• Bachelor’s degree or equivalent in a related discipline.
• Experience with Windows Server and Active Directory.
• Strong customer-service focus and ability to work with clients.

Responsabilidades

• Deliver IT projects for small and mid-sized businesses.
• Travel onsite to client offices as needed.
• Provide superior service to customers and clients.
• Collaborate with project team to meet the project objectives in the SOW.
• Collect and analyze project data to report milestones and next actions.
• Review production, malfunction, and maintenance reports.
• Monitor status against the schedule and address potential delays.
• Manage utilization to focus on billable work.
• Handle dispatch and tickets on client sites and respond promptly.
• Coordinate with engineers and vendors to resolve incidents.

Conhecimentos

Time management

Attention to detail

Customer service

Communication

Problem solving

Multi-tasking

Team collaboration

Formação académica

Bachelor's degree in a related field

Ferramentas

Active Directory

Windows Server

VMware ESXi

Hyper-V

Citrix XenServer

Azure AD / M365

Networking basics

RAID

NIC teaming

Cloud managed wireless

Descrição da oferta de emprego

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

TheEngineer, Professional Services is responsible for assisting the Project team and providing knowledge and expertise for a range of project implementations and extended client engagements. The ideal candidate has a high level of attention to detail, takes initiative, and can drive results for customer requirements. The Engineer, Professional Services will be responsible for maintaining the organization’s standard for customer service and delivering projects with the highest attention to compliance and quality.The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.

Responsibilities:

• Deliver IT projects common at small and mid-sized businesses
• As requested, travel onsite to client offices to provide services supporting the project team. Days not spent travelling will be worked either onsite at the office or in the agreed upon remote location.
• Provide superior service to customers and clients.
• Work closely with the project team to complete the defined project objectives outlined in the project statement of work.
• Collect and analyze project data to create status reports against the established project milestones and recommend future actions.
• Review reports of production, malfunction, and maintenance to determine or address issues.
• Assess the status of projects against the planned schedule, identify actual or potential problems, and facilitate solutions to ensure projects are completed on time.
• Manage and prioritize personal utilization in project work to ensure that hours are being directed towards productive, billable work.
• Other related duties as assigned, including dispatch work on client sites, and managing service tickets that are assigned to the project team queue, and responding in an agreed upon timeframe.
• Analyzes and troubleshoots ticket logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
• Interacts and works directly with multiple advanced engineer groups and vendors to escal technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time if needed.

About ITS:

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

TheEngineer, Professional Services is responsible for assisting the Project team and providing knowledge and expertise for a range of project implementations and extended client engagements. The ideal candidate has a high level of attention to detail, takes initiative, and can drive results for customer requirements. The Engineer, Professional Services will be responsible for maintaining the organization’s standard for customer service and delivering projects with the highest attention to compliance and quality.The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.

Responsibilities:

• Deliver IT projects common at small and mid-sized businesses
• As requested, travel onsite to client offices to provide services supporting the project team. Days not spent travelling will be worked either onsite at the office or in the agreed upon remote location.
• Provide superior service to customers and clients.
• Work closely with the project team to complete the defined project objectives outlined in the project statement of work.
• Collect and analyze project data to create status reports against the established project milestones and recommend future actions.
• Review reports of production, malfunction, and maintenance to determine or address issues.
• Assess the status of projects against the planned schedule, identify actual or potential problems, and facilitate solutions to ensure projects are completed on time.
• Manage and prioritize personal utilization in project work to ensure that hours are being directed towards productive, billable work.
• Other related duties as assigned, including dispatch work on client sites, and managing service tickets that are assigned to the project team queue, and responding in an agreed upon timeframe.
• Analyzes and troubleshoots ticket logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
• Interacts and works directly with multiple advanced engineer groups and vendors to escal technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time if needed.

Requirements:

Knowledge, Skills, and Abilities:

• Effective time management and multi-tasking skills
• Maintains the ability to stay organized and be detail-oriented
• Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
• Confident and comfortable with client facing activity. Demonstrates the ability to follow up on client feedback to drive outcomes
• Strong oral and written communication skills
• Communicate effectively with internal team members, customers, clients, and stakeholders.
• Microsoft Windows /Active Directory and related services
• Server hardware configuration, including RAID, NIC teaming
• UPS configuration
• Microsoft 365 (Exchange Online, SharePoint, Azure AD & Intune)
• Hypervisor exposure (VMware ESXi, Microsoft Hyper-V, Citrix XenServer)
• Network Design basics (IP schemes, DHCP, Firewall, Router, Switch configurations)
• Wireless Network technologies including cloud managed products

Experience

• 2+ years of experience as an Assistant Project Engineer or Project Engineer.
• 3 years’ work experience as a Network Administratorinstalling, configuring, maintaining, and troubleshooting network, data center and security technologies.
• Bachelor’s degree in a related discipline or equivalence of professional work
• Active Directory experience including DNS, DHCP, NTFS, File/Printer Share, Group Policy
• Experience in implementation and management of VoIP technology
• Authentication technology experience, SSO/SAML, MFA, Zero Trust preferred

Certificates, Licenses, Registrations:

• Prefer administrator or expert level certifications in networking and cloud technologies, including Microsoft 365 and Azure

Compensation Package:

ITS offers a full benefits package, including:

• Rich Medical and prescription plans
• Dental & Vision
• Paid Holidays and Flexible Paid Time Off
• 401K/401K Roth with Safe Harbor matching
• Stock Appreciation Rights
• Company-paid life insurance, long-term and short-term disability insurance
• Company-paid mental health support & financial wellness services
• FSA for medical and dependent care
• HSA option with compatible medical plan
• Company-paid training, materials, and exams
• Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.