Infrastructure Engineer

Judge Group, Inc.; Waterloo (IA); On-site; USD 34,000 - 36,000; Full time

Job summary

Judge Group, Inc. is seeking an Infrastructure Engineer for a 1-year contract in Waterloo, IA. The role provides first-level technical support for desktops, software, and peripherals, while troubleshooting hardware, software, and connectivity issues.

You will assist with Office applications, account management, and basic networking, ensuring security policy compliance. The position requires a high school diploma or equivalent, with IT-related degree preferred or equivalent experience.

Qualifications

• High School Diploma, GED, or equivalent is required.
• Degree in Information Technology, Computer Science, Information Systems, or related field preferred or equivalent experience.
• Basic understanding of computer systems, operating systems, and networking concepts.
• Familiarity with Microsoft Office Suite applications.
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-level technical support for desktops, laptops, software applications, and peripheral devices.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Assist users with Microsoft Office applications, intranet resources, and internet-based tools.
• Support installation, configuration, and maintenance of computer hardware and software.
• Monitor and maintain IT systems while ensuring compliance with company security policies.
• Document incidents, service requests, troubleshooting steps, and resolutions.
• Escalate complex technical issues to senior support teams as needed.
• Assist with user account management, password resets, and system access requests.
• Support network connectivity troubleshooting and basic networking functions.
• Follow established service desk procedures and provide excellent customer service to end users.

Skills

Troubleshooting

Customer service

Communication

Independent work

Teamwork

Office familiarity

Education

High School Diploma, GED, or equivalent

Degree in IT related field preferred

Equivalent technical experience considered

Tools

Microsoft Office Suite

Job description

Location: Waterloo, IA Salary: $25.00 USD Hourly - $26.00 USD Hourly Description:

Job title - Infrastructure Engineer

Location - Waterloo IA

Duration : Contract For 1 years

Key Responsibilities

• Provide first-level technical support for desktops, laptops, software applications, and peripheral devices.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Assist users with Microsoft Office applications, intranet resources, and internet-based tools.
• Support installation, configuration, and maintenance of computer hardware and software.
• Monitor and maintain IT systems while ensuring compliance with company security policies.
• Document incidents, service requests, troubleshooting steps, and resolutions.
• Escalate complex technical issues to senior support teams as needed.
• Assist with user account management, password resets, and system access requests.
• Support network connectivity troubleshooting and basic networking functions.
• Follow established service desk procedures and provide excellent customer service to end users.

Required Qualifications

• High School Diploma, GED, or equivalent required.
• Degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• Equivalent technical experience will also be considered.
• Basic understanding of computer systems, operating systems, and networking concepts.
• Familiarity with Microsoft Office Suite applications.
• Knowledge of IT security practices and computer security fundamentals.
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently and as part of a team.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.