Infrastructure Deliver Leader

Gainwell Technologies; United States; Remote; USD 80,600 - 115,200; Full time

Benefits offered by this job

Flexible vacation policy

Educational assistance

Professional development academies

Job summary

A technology company is seeking an Infrastructure Delivery Leader to oversee infrastructure services for Medicaid clients and manage related projects. This role involves enhancing efficiency, supervising delivery staff, and ensuring high-quality customer experiences. Ideal candidates should have over 9 years of experience in support services or project management within the tech industry, strong leadership skills, and proficiency with SQL Server. The position offers remote opportunities in the United States and requires on-call support during incidents.

Qualifications

• 9+ years of experience in Support Services, Project Management, or Program Administration within the Technology Industry.
• Expertise in project management and analytical thinking.
• Strong leadership and organizational skills.

Responsibilities

• Oversee processes and provide necessary resources.
• Manage relationships between business lines and infrastructure delivery partners.
• Identify strategies to optimize cost reduction while maintaining customer satisfaction.
• Supervise infrastructure delivery staff.

Skills

Support Services experience

Project Management

Analytical thinking

Problem-solving

Leadership

Interpersonal skills

SQL Server proficiency

Linux familiarity

Windows operating systems familiarity

Job description

Join to apply for the Infrastructure Delivery Leader role at Gainwell Technologies

Be part of a team that unleashes the power of leading‑edge technologies to help improve the health and well‑being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Gainwell Technologies provided pay range

This range is provided by Gainwell Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,600.00/yr - $115,200.00/yr

Direct message the job poster from Gainwell Technologies

Summary: An Infrastructure Delivery Leader oversees infrastructure services for Medicaid clients and service providers, manages related projects, resolves reliability issues, tracks metrics, and ensures customer satisfaction. This role requires strong leadership, teamwork, vendor management and excellent communication.

Essential Job Functions

• Lead the Team: Oversee processes and provide necessary resources.
• Manage relationships between business lines and infrastructure delivery partners to align services with business strategy.
• Enhance Efficiency: Identify strategies to optimize cost reduction while maintaining high standards of customer satisfaction and fulfilling service delivery obligations.
• Supervise infrastructure delivery staff: The Infrastructure Delivery Leader manages teams at each stage of the process and ensures all internal and external service departments are accountable for their tasks.
• Develop and refine service delivery processes to ensure customers consistently receive high‑quality experiences.
• Oversee the construction, maintenance, and support of infrastructure and system components critical to business operations and IT services. Ensures peak performance by balancing availability, security, efficiency, and functionality. Proactively identifies, manages, and escalates risks arising from business activities for effective monitoring and control.
• Build Partnerships: Responsible for building partnerships and liaising with internal capability leaders and external service providers to determine services, criteria for the delivery of those services, and develop solutions to any implementation issues that arise.
• Join ramp‑up efforts to identify effective enterprise practices and standards.
• This position requires being On‑Call to support or lead incident response and escalations.

What we’re looking for

• 9+ years of experience in Support Services, Project Management, or Program Administration within the Technology Industry.
• Strong leadership, organizational, and interpersonal skills with proven ability to build relationships and work collaboratively.
• Expertise in project management, analytical thinking, and problem‑solving.
• Proficiency with SQL Server and familiarity with Linux and Windows operating systems.
• Solid understanding of core enterprise infrastructure and effective communication skills.

What you should expect in this role

• United States remote opportunity.
• Opportunities to travel through your work (0‑10%).
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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